Director, Building Security & Safety with Pacers Sports & Entertainment in Indianapolis · IN

Pacers Sports & Entertainment jobs
Sports Jobs in Indianapolis · IN
Facility Operations/Event Staff: Security
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This position is responsible for maintaining the safety and security of Bankers Life Fieldhouse and the Pacers/St. Vincent Training Center 24 hours a day. This safety and security includes both the physical integrity of the building and its surroundings as well as those persons who may occupy the building including but not limited to employees, patrons, visitors, contractors etc. This position must be operationally hands on but also strategic in ensuring we have the right plans, coverage and relationships to handle any potential threat or situation. This position must work a flexible schedule and will work games and other events that fall on evenings, weekends and some holidays.
The following are examples of the various functions required of the position. The job requirements are not limited to the items listed:
  1. Lead internal building security, understand and proactively address security concerns, needs, and issues. Oversee contracted In-House Security, including in-house security for the St. Vincent Center Training Facility. Manage these groups to ensure an effectively operating team environment while developing team dynamics and morale to maximize productivity, team member retention, & effectiveness. Schedule to ensure proper staffing levels.
  2. Provide leadership during events by serving as Event Security General Supervisor and/or as the Event Safety Director during selected events. These roles will require this position to: 
    • Ensure necessary preparations for safe and secure events by conducting pre-event advance work and risk assessment, establishing security plan and staffing levels, and effectively execute plan by leading team. 
    • Provide leadership to entire event team. 
    • Supervise event police, security, and first aid staff, coordinate and ensure adequate staffing, 
    • Provide policy oversight 
    • Ensure services are delivered efficiently while providing law enforcement and first aid services that are professional, high quality, and meet or exceed accepted standards. 
  3. Have a full understanding of events, issues, and threats to the security of both facilities and events. Understand events booked in the building and develop security plans for them, adjusting the plan to meet the specific risks, threats, and details of the event. Know and stay updated on current trends and events, best practices and emerging trends. Oversee security of events, managing security team, law enforcement, and liaison with outside agencies.
  4. Provide leadership to foster an environment of customer service within daily security and event staff teams to ensure the company’s Elevate standards are consistently met through their work.
  5. Liaison with the managers, upper management, executives of security provider, and other key third party contacts. Convene meetings as necessary to review objectives, issues, performance, and ensure open, two- way communication.
  6. Develop performance standards for security and ensure in-house and event security effectively deliver security services meeting performance standards. Make sure security operations plans are updated and security staff is fully trained to them. Review security vendor invoices for completeness and accuracy and submit approvals through approval chain.
  7. Assist and support the Vice President, Security & Event Services in creating, developing, analyzing and implementing operational budgets and capital expense budgets for area(s) of responsibility.
  8. Along with Vice President, Security & Event Services, ensure event operations are in compliance will all NBA/WNBA league security directives and mandates.
  9. Assist in obtaining permits from the City of Indianapolis for specific events.
  10. Develop and assist in the development and delivery of company training on security, Elevate, first aid, safety, and other relevant topics.
  11. Conduct investigations: personnel, administrative, internal, etc. into various matters as required. Reduce findings and recommendations to writing. Work with law enforcement or other external agencies in investigations as needed.
  12. Manage and maintain security and safety equipment and supplies, ensuring proper supplies are maintained, working properly, etc. Have a detailed working knowledge of equipment and systems. Coordinate service and repair & replacement.
  13. Develop relationships with public safety authorities at local, state and federal levels to include Indianapolis EMS and maintain open two-way communication. Coordinate ambulance coverage with ambulance provider.
  14. Develop, maintain and update company and team policies and SOPs relating to security and safety of the building.
  15. Participate in planning team to revise and update event and non-event emergency procedures and plans.
  16. Understand emergency plans, event and non-event, and assume a leadership role in the implementation of those plans in emergency situations.
  17. Participate in planning and delivery of exercises, tabletops, drills, etc. to improve the knowledge, experience, and decision making of PS&E staff, event supervisors, etc. Assume leadership role in this process by leading planning teams and personally coordinating and delivering training.
  18. Understand the dynamics of dangerous weather and its potential impact on events and building activities. Actively monitor weather and environmental conditions and make operational contingency recommendations to the Event Supervisor (for events) or building executive in charge. Have ability to use and understand available weather applications, and have a relationship with local NWS office to provide information to support decision making.
  19. Understand Risk and Threat assessment models and use them to evaluate the security of the facility and events on a daily basis.
  20. Monitor local, state, national and worldwide current events that could have impact on current or future events. Proactively manage assets and be fully prepared to address threats to the security of the facility, employees, guests, vendors, etc. Provide briefings and make recommendations to executive leadership, staff, etc. as needed.
  21. If properly trained, equipped, and approved, provide security support to the building operation by carrying a firearm to support response in crisis circumstances
  22. Constantly stay up to date on venue industry trends and practices. Engage in professional development in venue management, safety, and other applicable fields.
  23. Engage in PSE sponsored and various other personal community outreach programs to ‘Serve Community”.
  24. Have a full and complete understanding of the technology required to perform duties. Constantly learn and implement new ways for technology to increase the effectiveness and efficiency of work.
  25. Participate in training & continuing education and attend professional conferences as needed to maintain currency with educational needs of position.
  26. Perform other duties as assigned.
To perform this job successfully, an individual must be able to perform each duty with a high degree of competence and expertise. Challenge the status quo. Have a proven track record of driving change, teaching and motivating individuals to develop and implement new ways of thinking and doing business. Be a creative, proactive, independently thinking leader who will anticipate issues and problems and proactively develop plans and solutions. Must develop strong internal and external relationships at all levels both inside and outside the company to foster trust, demonstrate leadership, and instill confidence.
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Four year college degree preferred.
5 – 10 years of law enforcement, public safety, arena or private security management experience

Preference given to those with experience in security management in the public assembly or sports and entertainment fields.
Ability to read, analyzes, and interprets instructions and reports. Have the ability to effectively present information and respond to questions from Managers, Clients, Customers, and the general public.
Possess general math knowledge to assist in payroll, and annual budget requirements.
Ability to reason and make sound, reasonable decisions under stress required. Person should have the ability to define problems, and collect data, establish facts and draw valid conclusions.
Individual should have the ability to effectively solve problems and display sound reasoning, sometimes under stressful conditions and in a constantly changing work environment. Must be able to apply reasoning skills that would enable both short and long term problem solving.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to:
  1. Sit
  2. Stand
  3. Walk
  4. Reach
  5. Lift
  6. Be exposed to loud noises
  7. Use computer
  8. Use telephone
  9. Use radio
  10. Speak, hear, read and write
  11. Multitask
  12. Present with poise, influence and professionalism
  13. Visually interpret physical surroundings
  14. Interpret crowd dynamics
Person should possess strong knowledge of and experience with computers and common workplace applications (Microsoft Word, PowerPoint, Excel, etc.).
Preferred experience with technology related to the security department, including Genetech video management System, OnGuard access control system, 24/7 incident management software, etc.
Person should be familiar with social media platforms and be able to use social media effectively.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  1. The noise level in the office work environment is usually moderate.
  2. The noise level in the Fieldhouse/game environment is usually loud.
  3. The stress level may become high during certain times of the year.
  4. Event work, including evenings, weekends, and holidays will be required. Hours will vary depending on event schedule, project demands and security environment.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Questions:

  1. How did you hear about this job?

  2. Why do you think you would be a good fit for this position?

  3. Talk about your prior law enforcement experience.

  4. Talk about your leadership experience.

  5. Talk about your experience working large scale events and dealing with issues and threats to security for both facilities and events.

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