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Customer Engagement Internship with Pacers Sports & Entertainment in Indianapolis · IN

Pacers Sports & Entertainment jobs
Sports Jobs in Indianapolis · IN
Internship: Internship
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SUMMARY: 
Pacers Sports & Entertainment uses a variety of Salesforce platforms including but not limited to Marketing Cloud, Sales Cloud, Service Cloud, and Audience Studio. This position will be primarily focused on Service and Sales Cloud CRM functionality and implementations. This individual is expected to have baseline knowledge of Salesforce.com and Lightning Experience. This individual will participate in the development, analysis, design and user success of Service/Sales Cloud technical solutions to business challenges across multiple PSE departments including Sales & Marketing. This internship will be approximately 20 hours per week. 
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Include the following. Other duties may be assigned.
  • Implementation of Service Cloud Console (Macros, Chat Bots, Work Queues)
  • Troubleshooting and trainings on roll out features 
  • Lead imports and segmentations
  • Subscriber Acquisition and updates
  • Data cleansing and accuracy according to field priority
  • Other duties and special projects as assigned.
 
QUALIFICATION REQUIREMENTS:  
To perform this internship successfully, an individual must be able to perform each duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
EDUCATION AND/OR EXPERIENCE:
Intern must be receiving college credit to be eligible. 
 
LANGUAGE SKILLS:
Ability to document with extremely high accuracy and attention to detail.  Ability to handle multiple projects. Ability to communicate complex technical objectives. Must be very well organized and highly self-motivated.
 
REASONING ABILITY:
Ability to define problems, collect information, establish facts, draw valid conclusions and make recommendations. 
 
PROBLEM SOLVING REQUIREMENTS:
Must be able, through creative, logical and technical means, to see projects through to completion. Must always take initiative to learn new technology and find solutions for existing challenges.
 
PHYSICAL AND ENVIRONMENTAL DEMANDS:  
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
While performing the duties of this job the employee is regularly required to:
  • Sit
  • Stand
  • Walk
  • Use telephone
  • Use 10 key calculator
  • Use computer 
  • Speak, hear and write
 
COMPUTER SKILLS:
This position requires the intern to have baseline knowledge of  Salesforce Lightning Service/Sales Cloud.
 
WORK ENVIRONMENT:  
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The noise level in the office work environment is usually moderate.
  • The noise level in the Fieldhouse/game environment is usually loud.
  • The stress level may become high during certain times of the year.
 
 We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

Job Questions:

  1. How did you hear about this job?

  2. Describe your past and current experience with Salesforce technologies?

  3. Why do you want to be chosen for this internship/ and what do you hope to gain?

  4. What are your future business/professional goals

  5. What is your specific weekly (Mon-Friday) availability to work for this Fall semester (what dates do your finals fall on)?

  6. Are you able to receive college credit in exchange for this internship?

  7. Please link your trailhead profile.

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