Job Title: Lynx Sales and Service Account Executive

Department: Lynx Ticket Sales and Service
Reports to: Director of Lynx Sales and Service

Position Type: Full-Time/Regular/Non-Exempt

Date Modified: 6/11/2018

Position Summary/Objective: The primary focus of this position is to develop and nurture client relationships in the Minneapolis/St. Paul and surrounding areas with the focus on selling and servicing Full, Partial and Group Ticket Inventory for the Minnesota Lynx.

Essential Functions:

Reasonable accommodations may be made to enable individuals to perform these essential functions:

1. Generate new sales revenue in full and partial season memberships and group sales by researching individuals, companies and industries.

2. Make cold calls, attend charity events and networking events, conduct professional meetings with potential clients.

3. Sell full and partial season memberships as well as premium seating and group tickets.

4. Must meet minimum weekly activity expectations in place (250 phone calls, 100 emails, 5 appointments, etc.)

5. Provide excellent customer service by creating unique touch points, promptly responding to requests or communications, and establishing a dynamic relationship with all customers.

6. Document all communication in Client Relationship Management (CRM) system.

7. Participate in educational opportunities on Timberwolves and Lynx product offerings, pricing and sales strategies, as well as market trends and industry best practices.

8. Assist with the preparation and execution of all Game Day experiences.

9. Deliver on touchpoints to all Lynx members.

10. Attend focused events targeting and connecting with our season ticket members.

The above essential functions are not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time.

Knowledge, Skills, Abilities & Other:

1. Positive attitude and desire to succeed required.

2. Strong written and verbal communication skills required.

3. Computer skills required: experience with Microsoft Office (Word, Excel, Power Point, Outlook) is preferred.

4. Able to work flexible hours including nights, weekends and holidays.

5. Ability to work well on a team and independently.

6. Ability to manage specific processes and tasks in the department under supervision.

7. Knowledge of CRM and Archtics is preferred.

Experience: Minimum one (1) year of sales experience with the business side of collegiate, minor league or professional sports is preferred.

Education: Bachelor’s degree or equivalent experience preferred.

Supervisory Responsibility, if any: This position does not have supervisory responsibility

Work Environment

This job operates in a professional office environment. In addition to working office hours staff may be required to work Timberwolves and Lynx home games as well as external events including but not limited to: charity and networking events. Work is generally sedentary in nature, and the working environment is favorable. Work is generally performed within an office environment, with standard office equipment available. This job also operates in a sports arena, which includes bleachers/steps as well as moderate to high levels of noise.

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate and exchange information with others both in person and over the telephone. The employee frequently is required to remain in a stationary position as well as operate computers and other office equipment, such as a copy machine, printer and telephone. Staff will frequently sit, stand, walk, and ascend and descend bleachers/steps in the arena. Staff may occasionally move boxes of merchandise weighing up to 30 pounds.

Travel

Position may require some travel to external events.

EEO Statement

The Minnesota Timberwolves and Lynx are an equal employment opportunity organization.

E-Verify Statement

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.