Brief Description of the Job
Overview of the Job: The main aim of the Guest Services Manager is to provide exceptional customer service. The Guest Services Manager will assist in the development and maintenance of the customer service policy, respond to guest inquiries in a timely manner, and manage a staff of full and part-time Guest Services employees. Other responsibilities include: oversee the recruitment and hiring of the most qualified applicants to meet the needs of the Guest Services department; process department payroll.
Bachelors degree from a college or university. A minimum of two years Guest/Customer Service experience. Must be proficient in Microsoft Word and Excel. Bilingual in both English and Spansih is a plus.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP