Position Overview
The Game Day Retail Associate reports to the Vice President of Business Operations and will assist with all team store/retail related functions on home game days. The Game Day Retail Associates role is to drive sales, acknowledge each customer, build loyalty, ensure high service standards and act as a brand ambassador in alignment with organizational core values and mission. The Game Day Retail Associate will only work the day of a game at various locations throughout Dallas Wings concourse.
Responsibilities
- The retail associate, you will be a front-line representative for the club in our in-stadium retail store locations
- Leverage selling tools to achieve goals, maximize sales and have a positive impact on client’s overall game day experience.
- Acknowledge all customers and recommend, selects, and helps locate or obtain merchandise for guests
- Receive, display, re-stock and sell retail product through the point-of-sale systemPerforms other duties as assigned
Work Hours
Hours include approximately 8-24 hours per month (hours vary by month due to game schedule), including nights, weekends, and potentially holidays. Must be available to work at least 70% of scheduled events per month.
This position is part-time and seasonal. Weekend availability is mandatory.
Work Environment
This position works in an arena where the noise level is generally high, crowd traffic is heavy, temperatures are variable, and lights are bright or dark with occasional exposure to pyrotechnics or strobe lighting. May be required to stand for up to 6 hours.
Skill Requirements
- Exceptional written, oral, and interpersonal skills
- Strong customer service skills
- Ability to Multi-Task
- Creative Thinker
- Must be available to work weekends and game days
Physical Demands
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Stooping - Bending body downward and forward by bending spine at the waist.
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Kneeling - Bending legs at knee to come to a rest on knee or knees.
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Crouching - Bending the body downward and forward by bending leg and spine.
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Standing - Particularly for sustained periods of time.
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Walking - Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
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Pushing - Using upper extremities to press against something with steady force to thrust forward, downward, or outward.
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Pulling - Using upper extremities to exert force to draw, haul or tug objects in a sustained motion.
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Lifting - Raising objects up to 30 pounds from a lower to a higher position or moving objects horizontally from position-to-position. This factor is important if it occurs to a considerable degree and requires substantial use of upper extremities and back muscles
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Talking - Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
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Hearing - Perceiving the nature of sounds at normal speaking levels with or without correction
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
