Job Title: Premium & Membership Experience Manager
Class: Full-Time
Reports To: VP, Ticketing and Premium Sales
Location: Milwaukee, WI - Onsite
The Milwaukee Bucks strive to be the best sports and entertainment company in the world. We are looking for dedicated people who champion innovation, inspire and empower their teammates to perform at a world-class level, and foster a culture of continuous improvement.
What We Offer:
· Comprehensive health benefits including medical, dental, and vision plans, as well as mental health resources
· Pet Insurance
· 8 weeks of paid time off for parents to welcome newborns, adopted and foster children
· Unlimited PTO
· Professional Development through our internal learning & development program - Antler Academy
· Employee Resource Groups
· Milwaukee Bucks and NBA League Discounts
· Company Paid Parking and Phone Allowance
Summary: The Manager of Sales and Service Operations will oversee the strategy, execution, and evaluation of premium events, gifting initiatives, and service operations designed to enhance client engagement and retention. In addition, this role will play a key part in supporting the leadership team and ensuring the Sales and Service department operates efficiently and effectively. The Manager will act as a connector between Ticket Sales, Premium Sales, Service, and cross-departmental teams to deliver elevated experiences for Season Ticket Members, and premium clients. The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment where creativity, problem-solving, and collaboration is critical.
Job Duties and Responsibilities
- Lead the planning, coordination, and execution of premium member events, gifting programs, and client appreciation experiences that align with organizational goals.
- Plan & execute the new suiteholder benefits platform touchpoint plan, including (but not limited to) annual away trips, gifting & outside of the box events to engage & retain our highest spend clients.
- Develop and manage a comprehensive premium gifting strategy, including selection, sourcing, inventory tracking, and distribution.
- Partner with Ticket Sales and Service leadership to create innovative engagement opportunities that drive member satisfaction, retention, and referrals.
- Collaborate with internal departments and external vendors to deliver seamless, high-quality experiences.
- Provide direct support to the leadership team, including assistance with departmental planning, tracking, and execution of strategic initiatives and events.
- Support the Sales and Service department broadly by coordinating resources, streamlining processes, and ensuring operational efficiency.
- Oversee and train intern(s) in event logistics, fulfillment, and service operations.
- Analyze event performance, gifting impact, and member feedback to inform future strategies.
- Provide superior customer service during all client interactions, including on-site support at games, events, and activations.
- Contribute to overall sales and service goals through support of campaigns, initiatives, and prospecting opportunities.
- Perform other duties as assigned.
Qualifications
- Bachelor’s degree or equivalent required.
- Experience in sports, entertainment, and/or premium hospitality with a focus on events and client service.
- Proven track record of planning and executing high-profile events and client experiences.
- Strong organizational and project management skills with the ability to handle multiple priorities.
- Sales-minded, customer-centric leader with excellent interpersonal and communication skills.
- Proficiency in Microsoft Office Suite; experience with CRM systems and ticketing platforms (e.g., Archtics) a plus.
- Ability to manage budgets, vendor relationships, and internal inventory.
- Creative thinker with strong problem-solving skills and attention to detail.
- Flexible schedule with ability to work evenings, weekends, and holidays as required.
- Confident, results-oriented, and able to lead and influence cross-functional teams.
All offers for employment with the Milwaukee Bucks are contingent upon the candidate having successfully completed a criminal background check. We will consider people with criminal histories in a manner consistent with the requirements of applicable local, state, and Federal laws.
The Milwaukee Bucks is an Affirmative Action and Equal Opportunity Employer, Ethnic Minority/Women/Disabled/Veteran/Gender Identity/Sexual Orientation.
We provide our employees with a robust employee benefits plan that focuses on the mental and physical wellness of our team. We strive to offer a flexible work environment that allows our team members to be productive in both their work and home lives.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
