Job Title: Guest Service Representative
Class: Part-time, Non-Exempt
Reports to: Director of Guest Experience
Location: Arena
Pay: $16.50/hour
The Milwaukee Bucks are looking for hardworking people who embrace diversity, equity & inclusion in a workplace where everyone feels valued and inspired.
It all begins with outstanding talent, It all begins with YOU! #FearTheDeer
What We Offer:
- Mental Health Resources
- On-the-job Training
- Milwaukee Bucks and NBA League Discounts
- Employer Paid Parking
Summary:
Guest Service Representatives (GSRs) provide exceptional service to thousands of guests attending games, concerts and events at the Fiserv Forum and Deer District, while striving to achieve the organization mission to be the most successful, diverse, and inclusive sports and entertainment company in the world.
You must embrace a flexible approach to event work and may be assigned to the following responsibilities for any given event: Greeter, Ticket Taker, Usher, Escalator or Elevator Attendant, Guest Concierge, Mobility Team Representative, and Access Control Attendant. Each duty requires to interact with the guests, provide information and answer guest questions, and maintain an upbeat, friendly attitude, at all times.
This role has union representation by MASH.
Responsibilities:
- Occasionally assist with pre-event set up and post-event clean up.
- Provide guests with a high-level of service by answering questions, giving information, and quickly responding to their needs.
- Maintain a positive, upbeat attitude while working in a fast-paced, high-profile environment, and welcome the opportunity to resolve any guest concerns or conflicts quickly and efficiently.
- Perform other related duties as directed by supervisory and management team.
Qualifications:
18 years or older is required
- Must be comfortable in large crowds. Noise levels in the work environment are frequently loud.
- Must be able to work both indoors and outdoors; may be exposed to all weather conditions, including extreme heat and cold.
- Excellent customer service and communication skills.
- Ability to remain calm and focused in a fast-paced, high-attendance environment with diverse guest demographics.
- Ability to exercise sound, objective judgment to diffuse volatile and confrontational situations.
- Ability to memorize the layout of the Fiserv Forum and Deer District (seating sections, restroom and concession stand locations, attractions, etc.) in order to best assist guests.
- Maintain a neat, professional appearance as outlined by the Milwaukee Bucks and Fiserv Forum team member handbook.
- Be available to work at least 60% of scheduled Bucks, Fiserv Forum and Deer District events each month.
- Work a flexible schedule (variety of shifts) to include weekends and evenings and some holidays. Some overtime may be required.
- Ability to stand for an entire shift. (Reasonable accommodations will be made in accordance with the Americans with Disabilities Act.)
- Ability to walk throughout venue, up and down stairs, and on uneven surfaces, and ramps. (Reasonable accommodations will be made in accordance with the Americans with Disabilities Act.)
- Ability to bend, work in high elevations (all levels of the arena) and enclosed spaces (including elevators).
All offers for employment with the Milwaukee Bucks are contingent upon the candidate having successfully completed a criminal background check. We will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state, and Federal laws.
The Milwaukee Bucks is an Affirmative Action and Equal Opportunity Employer, Ethnic Minority/Women/Disabled/Veteran/Gender Identity/Sexual Orientation.
We provide our employees with a robust employee benefits plan that focuses on the mental and physical wellness of our team. We strive to offer a flexible work environment that allows our team members to be productive in both their work and home lives.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
