I.T. Service Desk Coordinator - Full Time with Miami HEAT in Miami, FL

Miami HEAT jobs
Sports Jobs in Miami, FL
Technical Services: Technical Support/Help Desk
Description of the Position:
This position is for an I.T. Service Desk coordinator role at The Miami Heat.  In this position, you will provide remote and onsite support directly to the end user, vendors and our customers. You will identify issues beyond your role and escalate service desk tickets to the appropriate resources if necessary.  You will primarily be responsible for troubleshooting desktop hardware, software and provide on-site support for basketball games and events.  Additional duties and responsibilities are listed below.  You will be working with a small team of Service Desk Coordinators under the management and supervision of the Service Desk manager.  This is a position that requires you to full availability to work nights, weekends and holidays provided there is a need for I.T. services.  This is an excellent opportunity to for any candidate seeking a long term stable opportunity to work in an exciting environment and become part of the Miami Heat family and culture.

Responsibilities Include but are not limited to:
  • Provide first level help desktop support to internal office end users
  • Reduce help desk incidents and the mean time of repairs by proactively repairing hardware as needed.
  • Prioritize severity of Service Desk calls and minimize user downtime
  • Provide level 1 Point of Sale support and maintenance for retail and food and beverage operations 
  •  Follow and contribute to documentation for procedural I.T. Service Desk tasks
  • Learn all arena game day and event systems
  • Provide some Ethernet cabling runs safely and neatly
  • Repair and maintain Laser printers
  • Organize, track and maintain stock for various hardware systems
  • Make hardware and software purchasing recommendations
  • Project manage various small to medium sized projects
  • Monitor, and remediate software updates for desktop applications
  • Respond to Virus, Malware and various security threats while implementing preventative measures to minimize risk
  • Provide internet connectivity services to 3rd party vendors, Event personnel and Basketball operations
  • Provide level 1 support of Ticketmaster hardware and software technology 
  • Maintain desktop and device compliance policies by enforcing company security settings, software settings and user restrictions
  • Track, document and maintain all Service Desk requests utilizing a ticket management system
  • Min. 2 years of hands-on I.T. business experience with the following areas
  • Microsoft Office\O365 Applications
  • Microsoft Windows 7\10
  • Repair and maintenance of network laser printers
  • Desktop\Phone\Tablet maintenance, repair and installation
  • Candidate must have a basic foundation and understanding of the following areas
  • Basic Microsoft Directory Services DHCP, Active Directory, DNS
  • Windows user rights and permissions
  • Network topology and LAN infrastructure
  • Candidate must have the ability to work well in a team environment, welcome constructive criticism and have a positive attitude towards end users
Special Note: Qualified Candidates will participate in an initial screening interview, written and hands-on test.  Candidate will be asked to come back for a second and final verbal interview if qualified. 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. EOE & DFWP

Job Questions:

  1. How did you hear about this job?

  2. (Yes/No) Do you have at least 1 year of hands on IT related experience?

  3. (Yes/No) Are you available to work nights, weekends and holidays provided there is a need for IT services?

  4. How do you keep your knowledge of IT current?


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