CRM Associate with LA Clippers in Los Angeles, CA

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Sports Jobs in Los Angeles, CA
Technical Services: IT Database Management/Services
We are looking for a CRM Associate to join our Business Strategy & Analytics team. In this role you will support the management of LA Clippers’ Customer Relationship Management (CRM) database. To be successful, you should possess good technical and analytical aptitude and a capacity to develop strong competencies in building, developing, and implementing CRM forms, workflows, and processes, as well as provide end user support.

This is a part-time role (approx. 30 hours per week) that reports to our Director, Strategy & Insights and sits in our Downtown Los Angeles office.

Principal Duties and Responsibilities
  • Assist with day to day management of data cleansing, data entry accuracy, validation, and data integrity; monitor sales activity and provide reporting on conversions and campaign metrics.
  • Assist with lead generation/acquisition and efficiently/continuously route prospecting leads to inside sales representatives.
  • Perform database segmentation, generate campaigns to target groups and prospect leads for various internal users. Assist in the development of customized reports and dashboards to measure the success of CRM campaigns and other ongoing projects.
  • Assist sales reps and management with ad-hoc requests including data reports and analysis such as trending status of a certain sales representative or ticket packages.
  • Work cross functionally with internal groups to ensure successful marketing execution and client retention; provide recommendations on how best to use the CRM data and deliver insight for how to improve engagement and build new features to share with team members.
  • Participate in special projects or other related duties as requested.

Characteristics/Qualifications
  • Bachelor's Degree from an accredited four-year institution.
  • Previous experience working in a CRM system preferred.
  • Proficient user of Microsoft Office Products (Outlook, Word, Excel).
  • A history of successfully working on a team and with partners across an organization.
  • An analytical and conceptual thinker that is detailed and results oriented.
  • Comfortable working with data and the ability to learn required business systems.
  • Capable of delivering under tight deadlines and utilize time management skills.
  • Demonstrated dedication and able to lead projects from origin through execution.
  • Ability to learn and flourish in a fast-growing, dynamic environment.
  • Effective interpersonal skills, both oral and written.
  • Self-starter and entrepreneurial spirit with hands-on approach towards business.

Led by Chairman Steve Ballmer, the LA Clippers in 2018-19 are competing in the franchise’s 49th season and 35th in Los Angeles. They recently extended a franchise record, completing their seventh consecutive winning season in 2017-18. The team has logged the NBA’s 5th-best record over the course of head coach Doc Rivers’ five-year tenure. The Clippers are committed to the city of Los Angeles and through the LA Clippers Foundation, provide resources and opportunities that make a positive difference toward leveling the playing field for youth in Southern California. Visit the Clippers online at www.clippers.com or follow them on social media @LAClippers.



The LA Clippers are an equal opportunity employer. It is the Clipper’s desire and intent that all employees enjoy a professional business working environment that is free from discrimination and harassment.

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