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Group Event Specialist - Cavaliers Holdings, LLC (Cleveland · OH)

Cavaliers Holdings, LLC jobs
Sports Jobs in Cleveland · OH
Ticket Sales and Services: Client Relations/Customer Service
Cavaliers Holdings LLC is committed to delivering unparalleled sports and entertainment experiences fueled by a diverse, equitable, and inclusive culture.  We strive to find talent that defines being the DIFF through a “Care – Lead – Engage” (CLE) philosophy across all aspects of our business.  If this sounds like a culture you can thrive in, and you enjoy working in fast-pace and high energy setting, then we want to talk to YOU!
Job Summary:
 The Cleveland Cavaliers (NBA) and Rocket Mortgage FieldHouse seek a teachable, dedicated individual who possesses superior listening and communication skills and is eager to grow their career selling group tickets for our organization. Under the guidance of the Director of Group Sales, our Group Events Specialists sell group tickets for the Cleveland Cavaliers and Rocket Mortgage FieldHouse events.
Essential Duties & Responsibilities:

  • Generating new group sales through telemarketing, outside appointments, sales events and building tours.
  • Prospecting new group sales opportunities through telemarketing, referrals and networking events.
  • Setting meetings with key decision makers of community and corporate groups.
  • Developing professional relationships with current clients for group outing renewals and referral leads.
  • Providing a high level of service to all accounts.
  • Working all Cleveland Cavaliers home games as well as some outside events. 
  • Staffing ticket sales booths at outside functions including luncheons, business shows, conventions, etc.
  • Cross selling and upselling clients into other Cavaliers product lines (i.e. memberships, premium) and other properties’ product lines (Cleveland Monsters and Canton Charge) as well as Rocket Mortgage FieldHouse events 
  • Must meet all predetermined activity and sales goals.
  • Assisting with creative concepts for production of group sales materials including brochures, flyers, digital content and all other support materials.
  • Must have excellent time management skill and the ability to handle multiple projects
  • Assist with other group duties as assigned

Work Experience Requirement:
  • Previous internship or work experience within the sports, hospitality or event planning industry.
  • Minimum of 2 years of sales experience (ideally with a sports franchise) with a proven track record in a high-volume sales environment.
  • Relationship selling experience is a plus.
  • Computer literacy required.
  • Position requires excellent communication skills, both oral and written.
  • Competitive nature and a contagious, positive attitude.
  • Strong time management and organizational skills. Must be able to manage schedule to achieve daily and weekly goals for calls, appointments and sales.
  • Exceptional work ethic, strong desire to succeed, eagerness to learn, professionalism and a passion for the sports industry.
  • Willingness to work nights and weekends.
  • Ability to work effectively as part of a team.

 Education Requirement:
  • Bachelor's degree

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.


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