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Part-time Security Supervisor with Charlotte Hornets in Charlotte, NC

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Facility Operations/Event Staff: Security
Hornets Sports & Entertainment is currently looking for qualified and responsible individuals to join our security team. Security Supervisor will report to the Manager of Arena & Event Security.  The Security Supervisors are responsible for the daily security operations to ensure successful key control and electronic access controls for the Spectrum Center.
  • Supervise Security Officers; ensures high quality service; evaluates service quality and initiates any necessary corrective action.
  • Must be able to communicate with show security in the absence of the Sr. Director or Manager of the department.
  • Must be able to work well with other departments especially the Event Services department, but at the same time maintain the integrity of the security department.
  • Provides support; security planning, assessments and surveys; reviews post orders and communicate requirements and changes to BOH security team.
  • Maintains a positive, professional environment in compliance with applicable laws, regulations, policies and procedures; acts to ensure that team members understand and comply with laws, regulations, policies and procedures.
  • Effectively able to read and identify credentials and tickets, with the understanding of proper access to the appropriate area
  • Identify and resolve issues in a timely manner
  • Enforce and uphold integrity of the facility and the event
  • Perform routine search procedures and entrances and exits and ensure that no prohibited items enter or leave Spectrum Center.
  • Ability to proactively identify and address offensive behavior.
  • Attend and participate in pre-event security meetings
  • Enforce policies and procedures throughout the facility on a 24hr 7day a week basis
  • Follow all rules and regulations as outlined in the policies and the procedures manual
  • Aid in direction of orderly evacuation of building
  • Other duties as assigned by Sr. Director / Manager
(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)
  • High school diploma/ or equivalent
  • The ability to maneuver throughout the building
  • The ability to stand and walk for extended periods
  • The ability to bend, and lift at least 50 pounds and push 70 pounds
  • The ability to work effectively at high altitudes
  • Ability to maintain the highest level of confidentiality.
  • Presents self in professional manner and has the ability to interact with all levels of organization and outside contacts.
  • Strong project management skills.
  • Strive to maintain a safe work environment for self and others
  • Available to work evenings, weekends and holidays
  • Must be able to pass background check
  • Must be willing to work all shifts and days Monday through Sunday
  • Possess excellent communication skills, oral and written
  • Proficient with the internet, E-mail, and Microsoft Excel and Word
  • Ability to handle multiple tasks simultaneously
  • Must be able to work a minimum of 75% Hornets games and 90% of all other events
  • Punctuality is very critical this position has to be able to be on site at 6:30am or earlier to prepare the staff for load in
  • Must be able to work independently and use sound judgment
Skills and Qualifications:
  • Possess excellent communication skills, oral and written
  • Interpersonal skills –listens to others, works well in a team environment.
  • Ability to handle multiple tasks simultaneously
  • Must be able to work independently
  • Guest services and Security experience mandatory
  • Must be very flexible with the ability to adapt to different situations
  • Adapts to changes in the work environment
  • Ability to work in inclement weather conditions (within reason)
  • Must be physically capable of walking long distances
Communication Skills:
  • Asks key questions to obtain information
  • Speaks clearly, listens and gets clarification
  • Communicates changes effectively
  • Demonstrates accuracy and thoroughness
  • Writes clearly and informatively
  • Able to read and interpret written information
  • Demonstrates neat and professional appearance at all times
  • Follows instructions, responds to management directions
  • Treats people with respect
Safety and Security
  • Observes safety and security procedures
  • Reports potentially unsafe conditions
  • Proactively enforces security policies for building
Work Ethic
  • Reports to work on time
  • Arrives at meetings and appointments on time
  • Uses time effectively

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