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Part Time Security Officer with Charlotte Hornets in Charlotte, NC

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Facility Operations/Event Staff: Security
 
POSITION OVERVIEW
Hornets Sports & Entertaimnet is currently looking for qualified and responsible individuals to join our security team. Responsible for the daily security operations to ensure successful key control and electronic access controls for the Spectrum Center.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES
  • Greet and direct all guests to their assigned seating/location
  • Effectively able to read and identify credentials and tickets, with the understanding of proper access to the appropriate area
  • Maintain open and smooth access routes in the concourses and throughout the seating area
  • Identify and resolve issues in a timely manner
  • Respond to guests’ request for service and assistance
  • Monitor your assigned area
  • Enforce and uphold integrity of the facility and the event
  • Perform routine search procedures and entrances and exits and ensure that no prohibited items enter or leave the Spectrum Center. 
  • Ability to proactively identify and address offensive behavior.
  • Attend and participate in pre-event meetings
  • Receive and act on complaints from guests, clients and employees according to established policies and procedures
  • Enforce policies and procedures throughout the facility on a 24hr 7day a week basis
  • Follow all rules and regulations as outlined in the policies and the procedures manual
  • Aid in direction of orderly evacuation of building
  • Monitors and maintains access control
  • Other duties as assigned by Manager
Essential Guest Service Functions:
  • Guest service oriented
  • Respond to requests for service and assistance
  • Anticipates and respond to the guests’ needs in a timely manner
  • Treat all guest in a kind and courteous manner
  • Serve as the Arena’s ambassador for the Security Department
REQUIRED SKILLS, EXPERIENCE, AND ABILITIES
(To perform the job successfully, the candidate should demonstrate the following competencies to perform the essential functions of this job.)
  • High school diploma/ or equivalent
  • The ability to maneuver throughout the building
  • The ability to stand and walk for extended periods
  • The ability to bend, and lift at least 50 pounds and push 70 pounds
  • The ability to work effectively at high altitudes
  • Strive to maintain a safe work environment for self and others
  • Available to work evenings, weekends and holidays
  • Must be able to pass background check
  • Must be willing to work all shifts and days Monday through Sunday
  • Possess excellent communication skills, oral and written
  • Proficient with the internet, E-mail, and Microsoft Excel and Word
  • Ability to handle multiple tasks simultaneously
  • Must be able to work a minimum of 85% of Hornets games and 75% of all other events
  • Must be able to work independently and use sound judgment
Skills and Qualifications:
  • Possess excellent communication skills, oral and written
  • Ability to handle multiple tasks simultaneously
  • Must be able to work independently
  • Guest services and Security experience preferably, however, not mandatory
  • Must be very flexible with the ability to adapt to different situations
Adaptability:
  • Adapts to changes in the work environment
  • Ability to work in inclement weather conditions (within reason)
  • Must be physically capable of walking long distances
Communication Skills:
  • Asks key questions to obtain information
  • Speaks clearly, listens and gets clarification
  • Communicates changes effectively
  • Demonstrates accuracy and thoroughness
  • Writes clearly and informatively
  • Able to read and interpret written information
Professionalism:
  • Demonstrates neat and professional appearance at all times
  • Follows instructions, responds to management directions
  • Treats people with respect
Safety and Security
  • Observes safety and security procedures
  • Reports potentially unsafe conditions
  • Proactively enforces security policies for building
Work Ethic
  • Reports to work on time
  • Arrives at meetings and appointments on time
  • Uses time effectively

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