Inside Sales Consultant with Hornets Basketball, LLC in Charlotte, NC

Hornets Basketball, LLC jobs
Sports Jobs in Charlotte, NC
Ticket Sales and Services: Ticket Sales
Hornets Sports & Entertainment is seeking a positive and passionate individual that is committed to becoming an industry sales leader.  You will go through a 10-12 month, career growth oriented, sports sales development program.  In depth training will focus on growing one’s professional skill sets as a full menu consultant.  All Sales Consultants will be responsible for selling luxury suites, premium inventory, season tickets, mini plans and groups.  Revenue will be generated via phone, email marketing, face to face presentations, in-arena tours and out-of-office appointments. Day to day leadership and mentoring will be provided by the Inside Sales Manager.
Essential Duties and Responsibilities 
  • Responsible for the sale of new full season tickets and partial season ticket plans
  • Expected to prospect and qualify all potential sales opportunities
  • Maintain computerized records of all season ticket customers and prospects with our CRM system
  • 100 outbound phone calls daily
  • Provide excellent customer service
  • Meet or exceed weekly and monthly sales goals
  • Assist customer service efforts (mailing invoices, tickets, etc)
  • Assist with Select-A-Seat events
  • Complete 3-5 face-to-face appointments per week (show seats, give arena tours)
  • Game night duties as assigned (visit clients, works sales table, etc)
  • Attend weekly meetings and role-play sessions conducted by Inside Sales Manager
  • Participate in sales driven arena events
  • 10-12 month training program
  • Other duties as assigned by Manager
Required Skills, Experience, and Abilities 
To perform the job successfully, you should demonstrate the following competencies: 
  • Bachelor’s degree from an accredited college or university in Business, Sports Management, Marketing or related field
  • Ability to work as a team player
  • Excellent customer service skills
  • Presents self in professional manner and have ability to interact with all levels of organization and outside contacts
  • Interpersonal skills –listens to others, works well in a team environment
  • Excellent communication skills including written and verbal; ability to present ideas clearly and concisely
  • Planning and organizing, can prioritize work activities; uses time efficiently
  • Detail Oriented
  • Adaptability – adapts to change in the work environment, manages competing demands and is able to handle frequent changes
  • Dependability – consistently at work on time, follows instructions, responds to manager’s instructions 
  • Ability to multi-task
  • Ability to work extended hours including nights, weekends, holidays
  • Ability to work in a fast-paced environment
  • Strong computer skills – including all Microsoft Office software programs
  • Ability to attend all home games
  • Desire to be a sales industry leader
  • Ability to present sales material to potential clients 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

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