Event Dispatch Administrator (Part-Time) with Atlanta Hawks & State Farm Arena in Atlanta, GA

Atlanta Hawks & State Farm Arena jobs
Sports Jobs in Atlanta, GA
Event Management: Event Operations/Management
At the Atlanta Hawks & State Farm Arena, our team is changing the game and entertaining our fans in and out of the arena. As an organization, we rock a bold attitude that focuses on teamwork, authenticity, & innovation. The fans are our passion, and their positive experiences are what propel us to create awesomeness. We work hard and run fast, yet we take the time to appreciate the details in the work we do and celebrate our successes. At the end of the day, we are an entertaining group that strives to do things a little differently and stand out.

During major events at State Farm Arena, any incidents that occur will be called into Base Operations via radio or through our incident management system (IMS). When calls come into base, the base operators will dispatch the proper department to respond and take care of the issue. It is the responsibility of this role to ensure calls are being dispatched properly. Follow up will be required for some incidents after the event is over, it will be your responsibility to ensure these items have been entered into our work order system as a work ticket.



  • Provide excellent customer service when dealing with Arena Staff and Vendors. 
  • Provide information and assistance to dispatchers concerning general assistance needs, emergency needs and security as appropriate. 
  • Monitor service requests through 24/7 Software system. Assign/update and closeout as work is performed. Ensure requests are addressed within a timely manner. 
  • Follow procedures in dispatching personnel for emergency and non-emergency situations when needed.
  • Review data for accuracy and close out event.
  • Distribute end of event reports to appropriate departments.

JOB KNOWLEDGE:
  • We are currently looking for someone with some skilled trade experience, Plumbing, Electrical, HVAC, and Building Maintenance. This knowledge will be beneficial to the applicant in this position to help ensure the proper department is dispatched to the incident. 
  • Basic computer skills are required. Knowledge of 24/7 Software system preferred.
  • Ability to type between 38 and 40 words per minute (WPM).
  • Ability to keep confidential sensitive information

DEPENDABILITY:
Must be able to work 1st and 2nd shifts, be reliable and dependable to cover events that we host at State Farm Arena. 



COMMUNICATION SKILLS:
  • Must have good communication skills. 
  • Be able to provide information both verbally and written with a great deal of accuracy to  minimize confusion and misunderstanding. 
  • Must be able to accurately complete all necessary forms and paperwork. 
  • Must be able to provide quality customer service.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

Job Questions:

  1. How did you hear about this job?

  2. Were you referred by a Hawk's employee? If so, who?

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