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Intern, Guest Experience - Washington Nationals (WASHINGTON · DC)

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Internship: Internship
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The Washington Nationals are currently seeking a Guest Experience Intern for the 2021 season. The intern’s primary responsibilities will be assisting with the day-to-day operations of the Guest Experience department. This internship program will provide the student with an opportunity to gain valuable experience in guest experience and ballpark operations with a professional baseball organization.

Essential Duties and Responsibilities:

  • Oversee the coordination and booking of all Ballpark Tours
  • Assist with the execution of the TEAM Service Rewards and Recognition Program
  • Produce and create the monthly Guest Experience newsletter and the Game Day Information sheet
  • Assist the Coordinator with ensuring purchasing inventories are accurate and maintained
  • Assist with the Nationals Lost and Found Program when needed
  • Assist the Manager, Coordinator, and Director with day to day events and projects
  • Assist with the staffing and operations of non-gameday events
  • Assist with set up, break down and distribution of promotional items
  • General clerical office duties, filing and data entry and other duties as assigned
  • Develop a working knowledge of Nationals Park


  • Must be legally authorized to work in the United States
  • Successfully complete a Background Investigation
  • Must be available to work a max of 35 hours a week, nights, and weekends; no exceptions
  • Must be available to work until the end of the season in October
  • Intern is not entitled to a job at the conclusion of the Program
Supervisory Responsibilities:

No direct supervisory responsibilities.


  • Proficient in Microsoft Word, Excel and PowerPoint
  • Communicate articulately and detail oriented.
  • Have strong interpersonal skills and able to provide excellent customer service.
  • Multi tasker with the ability to work on multiple projects at once.
  • Ability to remain calm and positive under stressful situations and project a professional image at all times.
Physical/Environmental Requirements

Working Conditions:

  • Lift objects weighing up to 40 lbs. may be required
  • Conditions are normal for an office environment and there may be occasional weekend and/or evening duties.
  • Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue.
  • Employee will be exposed to inclement weather of varying degrees.