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General Manager, The Ballpark of the Palm Beaches - Washington Nationals (West Palm Beach · FL)

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Sports Jobs in West Palm Beach · FL
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Summary:


This position leads the operation of the Houston Astros/Washington Nationals’ Spring Training Complex, The Ballpark of the Palm Beaches. The ballpark is operated as a joint venture between the two Major League Baseball franchises. The General Manager will be responsible for leading all aspects of business and facility operations and revenue generation including ticket sales, parking sales, corporate partnerships, marketing, public relations, finance, human resources, special events, operations, housekeeping, maintenance, safety and security. This position directly supervises a professional staff responsible for various sections of day-to-day operations.


The successful candidate will exhibit an ability to:  shape strategy, drive execution, build organizational relationships internally and externally, recognize profitability and revenue potential in business opportunities, attract and develop talent and continuously adapt to an everchanging sports and political ecosystem.


Essential Duties and Responsibilities:


 Develop comprehensive short and long-term business plans that maximizes revenues across key streams and minimizes expenses while keeping the joint venture running efficiently.


  • Plan, develop and execute a sales and marketing strategy to increase brand awareness and, ultimately, profitability.
  • Understand the venture’s annual business lifecycle, particularly outside of spring training, and cultivate partnerships that generate revenue opportunities beyond the standard spring training offerings.
  • Set vision for fan experience and culture throughout the organization that is committed to providing excellent guest experiences while also maximizing profitability for the organization.
  • Establish and monitor goals & objectives for all areas of the operation to create a results-driven atmosphere.
  • Manage relationship with Palm Beach County and act as the clubs’ liaison to Palm Beach County on all matters related to maintenance reporting, capital improvements, facility coordination and usage.
  • Build strong relationships with the leadership of local business organizations and other community groups within the ballpark’s region.
  • Build positive relationships with local media in the ballpark’s region, including area TV and newspaper reporters and radio general managers and vice presidents, and on-air talent.
  • Be point person on site for Astros and Nationals organizations for all operations and management matters of the facility.
  • Report directly to an assigned executive with the Houston Astros and with the Washington Nationals on any actions that require approval of the joint venture such as the annual business plan and budgets.
  • Work hand-in-hand with department leaders at both clubs to extend the brands and objectives of each organization to the joint venture and fan experience in West Palm Beach.
  • Develop, implement and carry out periodic reviews of all programs, policies and procedures for the facility and each functional area of business operations.
  • Develop, update, and/or maintain comprehensive management reports and manuals (i.e. Operations Manual, Rules of Conduct for Employees and Guests, Event Handbook, Annual Sales & Marketing Plan, Annual Preventative Maintenance Plan, Annual Facility Report, Booking Policies, Fire Code Rules & Regulations, etc.).
  • Lead and oversee the annual development organization’s annual Strategic Plan, with a focus on increasing brand awareness and driving incremental sponsorships, tickets, concessions, merchandise, parking and event revenues.
  • Develop, forecast, and oversee the annual budget and capital projects and ensure the facility stays within the budget while keeping the operations running efficiently.
  • Hire and train full time employees to maintain appropriate and acceptable staffing for the operation.
  • Work with the departmental directors on the day-to-day management of their various departmental disciplines.
  • Establish and monitor goals & objectives for all areas of the operation to create a results-driven atmosphere.
  • Oversee or assist in the overall management of all service contracts (include security, signage, scoreboard, cleaning, police and fire) and partnership agreements.
  • Direct operations for spring training games including oversight of day-of-game staff, promotional events, customer service, community involvement, public relations.
  • Establish and maintain a strong, constructive and positive relationship with the facility’s full-time and game-day staff.
  • Proactively manage the performance of all staff: address and recommend actions on all personnel matters as needed; work with employees to grow and develop; correct deficiencies; implement discipline and termination procedures, where needed; and maintain open communications with all staff members.
  • Conduct and/or oversee check-ins and annual performance reviews; meet with staff to determine goals for each individual; and supervise and track staff to make sure each member is on track to reach target goals.
  • Other duties as assigned.
Requirements:


Minimum Education and Experience Requirements


  • Minimum of 7 years of experience in a business operations or consulting capacity.
  • Minimum of 5 years of sales experience in sponsorship sales, sales management, ticket sales or related fields.
  • Bachelor’s Degree in related field preferred. Advanced degree or MBA strongly desired.
  • Excellent communication, organizational, presentation, and listening skills.
  • Successful track record in selling and customer account management for local, regional, and national accounts.
  • High energy level.
  • Extremely motivated to succeed.
  • Interacts well with others in fast changing environments.
  • Effective problem-solving abilities.
  • Able to motivate others through leadership.
  • Confidence operating in a fast paced and ambiguous environment.

Competencies Sought:


Skills and behaviors that contribute to superior performance


  • Shaping strategy – align the organization to support strategic priorities
  • Driving execution – assign clear accountability, monitor results, and tackle problems directly
  • Building organizational relationships – cultivate a network internally and externally with key stakeholders
  • Industry knowledge – maintain a thorough understanding of the competitive environment within the industry
  • Financial acumen – recognize profitability and revenue potential in business opportunities
  • Mature confidence and seasoned judgment – know own strengths, accept constructive feedback, and share credit; seek all critical information when making decisions and make timely, tough decisions
  • Adaptability – work constructively under pressure and respond effectively to change
  • Attracting and developing talent – attract, develop, and engage teams with diverse capabilities

Work Environment:


The work will largely be performed at a sports venue (indoor or outdoor- hot/cold environment) that could be heavily crowded with high activity. This job operates both outside in a stadium environment and in an office setting.  At times one could be subjected to moderate to high noise and crowd levels. 


 Physical Demands:


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.


While performing the duties of this job, the employee may be required to stand for long periods of time, walk long distances and/or climb up/down stairs; may be required to stoop, kneel, crouch, sit and/or move/lift to 50lbs of equipment or supplies; use hands handle or feel objects, tools or controls. Specific vision abilities required by this job include close and focused vision. Medium strength is required.


Position Type and Expected Hours of Work:
This is a full-time position that will require a flexible schedule (which could include nights, weekend and holidays).


Other Duties:


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 


EOE/M/F/Vet/Disability