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Ticket Sales and Services: Client Retention/Customer Service
Reporting to the Sr. Director of Ticket Sales, the Account Manager of Premium Sales is responsible for planning, organizing, directing and controlling the execution of premium sales and retention programs through assigned duties to achieve optimum sales volume and ensure the desired sales results while performing the following duties.  The primary focus of this position is to sell premium seating in a new business, season ticket capacity.
The Nationals are a military-friendly organization actively recruiting veterans and spouses.

Essential Duties and Responsibilities:
  •  Sell suites and premium seats (season plans and group tickets)
  • Coordinate and execute sales calls on any and all potential customers through cold calling, prospecting and referrals from current customers
  • Attain individual and department sales goals as set by the Sr. Director of Ticket Sales and Vice President, Ticket Sales & Membership Services
  • Conduct sales related activities in the field and the office as assigned
  • Maintain computerized records of all suite, premium seating, season ticket and group clients and prospects in company database (Microsoft CRM)
  • Visit and host prospects and customers during home games
  • Submit planned activities on a weekly basis prior to beginning sales week or leaving the office for outside sales calls
  • Achieve a target average of 50 outbound touchpoints daily to prospect new business
  • Identify opportunities to up-sell current clients
  • Attend networking events as necessary for prospecting and retention of accounts
  • Develop positive customer relations calling on all assigned accounts on a scheduled basis
  • Submit prompt accurate reports and maintaining up-to-date, accurate account records
  • Perform any other duties and responsibilities as assigned

  • Minimum Education and Experience Requirements
  • Bachelor’s degree in Business, Sports Management, Marketing or related field
  • A minimum of four (4) years work experience in professional selling environment

Knowledge, Skills, and Abilities necessary to perform essential functions:
  • Excellent communication and presentation skills
  • Ability to speak clearly and present sales materials in front of top executives, clients and large groups
  • Ability to network with the region’s top decision makers
  • Ability to learn and master new software programs including and Microsoft Dynamics
  • Ability to complete basic contract invoices, templates and outlines
  • Excellent customer service and problem-solving skills
  • Ability to maneuver around the ballpark while visiting clients and showcasing seating options to prospective clients during home games
  • Must be able to work flexible hours as needed: including evenings, weekends and holidays
  • Understanding the need for data integrity and attentiveness to maintaining accurate and timely data
  • Computer proficiency and technical aptitude with the ability to utilize all Microsoft Office products
  • Professional image and demeanor
  • Strong ability to work well with co-workers and supervisors in a team environment
  • Ability to manage several complex projects simultaneously while working under pressure to meet deadlines
  • The ability to influence, negotiate and gain commitment at all organizational levels
  • Uphold Core Values: Excellence, Performance, and Accountability. These core values set the tone in everything we do, help us succeed on and off the field, make a difference in the community and provide the best guest experience in sports. It is important that the person in the position commits themselves to these core values so that we can constantly move forward in the same direction – Together.

  • Knowledge of MLB policies and procedures
  • Knowledge of Pro Venue
  • A minimum of four (4) years work experience specifically in professional sports premium seat or suite sales

Physical/Environmental Requirements
  • Office: Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work
  • Gameday: Job requires employee to function in a high activity and heavily crowded outdoor professional sports venue. Employee will be exposed to inclement weather of varying degrees.  While performing the duties of this job, the employee is regularly required to stand for long periods of time, walk long distances, and climb up/down stairs. 

  • Bachelors or better

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