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Tour Guide with Texas Rangers Baseball Club in Arlington, TX

Texas Rangers Baseball Club jobs
Sports Jobs in Arlington, TX
Facility Operations/Event Staff: Game Day/Event Staff
Minimum age: 18
Hours: 2-8 hours shifts
 
Tour Guides are responsible for the operation and activities required to run, maintain, and service the Rangers Events Tours & Experiences department by performing the essential duties personally and through supervisors.


RESPONSIBILITIES:


·         Interact with and guide visitors through walking tours of Globe Life Park in Arlington.
·         Assist with preparation and execution of birthday parties, special events and tours, both on game days and non-game days.
·         Must memorize tour script and be able to share facts about the ballpark, the Texas Rangers and MLB history (as provided by Tours department) in an educational and entertaining manner.  
·         Learn which tours are available on a day to day basis.
·         Ensure safety of all visitors.
·         Maintain a professional image and pleasant demeanor at all times.
·         Welcome each guest and serve them throughout their visit.
·         Work with fellow team members to keep tour route monitored in an effective way.
·         Other duties as assigned.


QUALIFICATIONS:
·         Can manage people and resources to get projects completed; has strong ability to multi-task and keep order.
·         Detail oriented. 
·         Displays strong verbal and written communication skills.
·         Ability to work effectively and comfortably with a diverse range of patrons from all backgrounds.
·         Can be trusted to act in a manner that is truthful and values direct, honest communication at all levels of the organization.
·         Strong interpersonal, customer service and public speaking skills.
·         Knowledgeable of the Texas Rangers and Major League Baseball history.
·         Ability to work independently and in a team environment.
·         Must have internet access and computer skills: Microsoft Word, Excel.
·         Ability to maintain a positive attitude while handling difficult situations is essential.
·         Responds quickly and effectively to changing trends and circumstances; embraces change and welcomes fresh perspectives; learns from past mistakes and adjusts accordingly.
·         Ability to work nontraditional and extended hours due to business requirements including late nights, weekends and holidays.  


PHYSICAL REQUIREMENTS:
·         Ability to continuously stand and walk for up to 8 hours throughout the ballpark, including but not limited to, stairs and ramps. 
·         Ability to work in outdoor weather conditions to include extreme heat, cold and rain.
·         Ability to lift and or move up to 30 pounds, use hands to handle, reach with hands and arms.


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