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Guest Services Representative - Texas Rangers (Arlington · TX)

Texas Rangers jobs
Sports Jobs in Arlington · TX
Facility Operations/Event Staff: Game Day/Event Staff
It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.
Minimum age: 16
Pay Rate: 
Hours: 4 – 8 hour shifts

Responsibilities:
  • Proactively welcome guests to the event venue.
  • Professional and courteous approach to guests.
  • Check bags and purses at all entry points.
  • Operate ticket scanners to ensure tickets are valid for the event.
  • Accurately review tickets to provide guests with directions to their seats.
  • Secure gates and access points to ensure guests do not enter areas without an appropriate ticket/wristband.
  • Administer the wristband process including but not limited to putting wristbands on guests and authorizing guests with wristbands into designated areas.
  • Distribute in game promotional items.
  • Distribute venue guides and/or materials.
  • Provide general information for guests to improve their experience.
  • Distribute in game promotional items.
  • Distribute venue guides and/or materials.
  • Safely operate and monitor escalators and elevators to ensure safety of guests.
  • Operate radio equipment to communicate with various areas of the venue.
  • Assist with ADA transportation requests for guests as needed.
  • Assist with egress during firework shows.
  • Enforce all venue policies and procedures.
  • Serve as a resource to guests and other employees.
  • Additional duties as assigned.

Qualifications:
  • Exceptional customer service in every interaction.
  • Strong communication skills preferred.
  • Ability to reflect a professional image in various situations.
  • Knowledge of upcoming promotions/events at the venue.
  • Knowledge of venue and seating layouts, restrooms and emergency exits.
  • Ability to continuously stand and walk for 4 – 8 hours throughout the venue, including but not limited to, stairs and ramps.
  • Ability to lift and/or pull 15 lbs.
  • Ability to work in outdoor weather conditions to include extreme heat, cold and rain.
  • Ability to work independently and in a team environment.
  • Ability to work a flexible schedule, including but not limited to days, nights, weekends and holidays.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!