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Customer Service Representative - Seasonal with Texas Rangers Baseball Club in Arlington, TX

Texas Rangers Baseball Club jobs
Sports Jobs in Arlington, TX
Facility Operations/Event Staff: Game Day/Event Staff
Minimum age: 18
Pay Rate: $8.25/hr
Hours: 4 – 8 hour shifts
  • Welcome guests to Globe Life Park in Arlington.
  • Checks bags and purses at the entry of each gate.
  • Operate ticket scanner to ensure tickets are valid for game.
  • Secure gates to ensure guests do not enter the ballpark without a ticket.
  • Accurately review tickets to provide guests with directions to their seats.
  • Distribute in game promotional items during 2nd & 5th inning.
  • Safely operate and monitor escalators and elevators to ensure safety of guests.
  • Knowledge of upcoming promotions/events at the ballpark.
  • Provide general information for guests to improve their game day experience.
  • Assist with lost and found items.
  • Assist in the resolution of fan needs and complaints.
  • Notify supervisor of any accidents or incidents.
  • Check seating area for broken seats, trash, spills and lost items.
  • Resolve basic seat issues including guest relocations, duplicate tickets and disabled seating.
  • Visually monitor guests for prohibited items and respond accordingly.
  • Operate radio equipment to communicate with various areas of the ballpark.
  • Operate a Magnetometer Wand.
  • Knowledge of ballpark and seating layouts, restrooms and emergency exits.
  • Enforce all ballpark policies.
  • Additional duties may be assigned.

  • Customer service oriented.
  • Strong communication skills preferred.
  • Ability to continuously stand and walk for 4 – 8 hours throughout the ballpark, including but not limited to, stairs and ramps. 
  • Ability to work in outdoor weather conditions to include extreme heat, cold and rain.
  • Ability to work independently and in a team environment.
  • Ability to work a flexible schedule, including but not limited to days, nights, weekends and holidays; and a minimum of 70 games during the season.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the job. 

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