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Manager, Ticket Operations - Pittsburgh Pirates (Pittsburgh · PA)

Pittsburgh Pirates Jobs
Jobs in Pittsburgh · PA
Ticket Operations: Ticket Operations
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Diversity, equity, and inclusion (DE&I) are integral to who we are as an organization. We believe that our workforce should reflect the vast diversity of the communities we serve and that diverse voices should be elevated and intentionally integrated into our work. We welcome individuals from non-traditional backgrounds, historically marginalized, or underrepresented groups to apply and join our team. Even if you feel as if you do not meet 100% of the qualifications, we still strongly encourage you to apply.

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  • purposefully developing a player and people-centered culture;
  • deeply connecting with our fans, partners, and colleagues;
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  • meaningfully impacting our communities and the game of baseball.
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Job Summary
The Manager, Ticket Operations has a strong focus on planning and implementation of all game day functions specifically, but not exclusively as it relates to window sellers, Ticket Office Assistants and Ticket Operations Supervisor. In addition to game responsibilities, this position will oversee ticket processing, coordination and training of ticket office staff, Post Season Coordinator, All Star Game Coordinator and any other duties as needed.

  1. Manage Ticket Sellers and Ticket Office Assistants, including but not limited to hiring, training, scheduling, time keeping and performance management.
  2. Oversee the hiring and training of the Ticket Office Assistants to implement game day ticket services strategy with a focus on providing superior service to our customers, both internal and external.
  3. Work with Florida Operations for Spring Training and Mauraders setup and execution plan, Possible on site travel required for start of Spring Training.
  4. Work with the Director, Ticket Operations to prepare and maintain annual budget.
  5. Serve as frontline resource for resolution of customer service issues on game night.
  6. Manage ticket seller reconciliation, coupon counts and update/review logs.
  7. Act as a liaison with Ticket Seller Union.
  8. Oversee game day ticket office preparation including will call, staff assignments and pre game staff talk.
  9. Coordinate Ticket Office Video Boards as it relates to current promotions.
  10. Coordinate training of ticket office staff on all Ticket Office policies, procedures and software, including Pro Venue, CRM and NOVAtime.
  11. In coordination with Director, Ticket Operations create discounts and price structures in ticketing system and ensure readiness and accuracy of the ticket system for each event.
  12. Work with Ticket Operations Supervisor as it relates to Post Season Ticket Coordinator and All Start Game Ticket Coordinator.
  13. Provide on-going reports as it relates to ticket sales and specific premium, ADA and hospitality space for Executive Team.
  14. Implement Individual ticket programs to help promote sales, includes but not limited to Smart Circle, Goldstar, Corporate Partner offers and Vettix programs.
  15. Coordinate with Pirates Charities on the Tickets for Kids program.
  16. Work closely with Director and Sales Team on Ticket Inventory Management.
  17. All other duties as assigned by the Director of Ticket Operations and/or Sr. Director of Ticket Sales and Service.
  1. Assist Director with management of Alco parking passes.
  2. Run ticket office reports in absence of Director, and upon request.
  3. Assist with season, group and individual orders as needed.

  1. Authorized to work lawfully in the United States.
  2. Bachelor's Degree in Business Administration, Accounting, or equivalent.
  3. Minimum of three (3) years Ticket Office experience.
  4. Minimum of two (2) years customer service experience.
  5. Minimum of one (1) year supervisory experience.
  6. Proficiency in Microsoft Office Applications (Word, Excel, Outlook).
  1. Experience with a professional sports organization.
  2. Extensive knowledge of ProVenue Ticketing System and software.
  3. Two (2) years of Accounting Experience.