The Missoula PaddleHeads are looking for an innovative, and highly motivated Ticketing Operations & Community Engagement specialist to join our team! This is a full-time, year-round position that plays an integral part within our organization by collaborating with other members of our front office team to help facilitate the following: The best experience for our fans when it comes to tickets and building/maintaining relationships with the Missoula community and events at the ballpark. This person’s leadership will help drive ticket sales, positively impact the Missoula community, and lead a box office staff/community engagement team! In the off-season, 60% of this role will be leading the community engagement efforts, and the other 40% will be leading ticketing efforts. During the season, 60% of the role will be leading ticketing, and 40% will be leading community engagement. The Ticketing & Community Engagement Specialist will report to the Senior Director of Retail and Sales.
DUTIES AND RESPONSIBILITIES:

Lead the development of the ticket department’s budget and sales strategy
Manage season Day of Game staff for Box Office
Manage ticketing system to positively impact fan experience.
Collaborate with the Manager of Marketing to drive single game ticket sales and ticket pages through email marketing and digital advertising strategy.
Coordinate actual ticket projections, price monitoring and report actual ticket sales in real time.
Create and execute a year-round Season Ticket Holder Benefit Program
Execute an account retention plan to drive and increase ticket purchasing and utilization behavior.
Work with the Senior Director of Retail and Sales to create and execute a personal sales goal and be a contributing asset to the entire sales team.
Manage an individual sales portfolio and cultivate relationships through a value-added sales cycle
Manage the team’s ticketing data to positively impact other areas of business
Coordinate the team's involvement in community/partner events with a strategic eye on driving awareness of the team and our community and charitable efforts.
Lead the community engagement team with player & mascot appearances
Work alongside the Manager of Marketing to ensure events are being promoted properly

EXPERIENCE REQUIRED:

| Excellent communication skills – interpersonal, verbal, written, and sales
Box office ticket system and sports related ticket sales experience preferred
Experience managing a community engagement program preferred with a drive to be community-minded as the Paddleheads are committed to being a key-contributor to the greater Missoula community.
Excellent communication skills – interpersonal, verbal, written, and sales
Candidates should exhibit a strong desire to learn and a strong work ethic
Proficient in Microsoft Excel and other data collecting platforms
Data Management experience (Ability to work with back-end programming ticketing system (including but not limited to data, back end build, customer interface))
The ability to work flexible hours for consecutive days during the active season
Located or willing to relocate to beautiful Missoula, Montana
Compensation Base range $30,000-$35,000 plus commissions

About us:
The Missoula PaddleHeads are an independent professional baseball located in Missoula, Montana and is a apart of the Pioneer Baseball League. The PaddleHeads won National Rebrand of the Year for all of baseball in 2019 and had the best overall record in all professional baseball in 2021 and 2022! The PaddleHeads have a championship winning culture on and off the field and it starts with everyone who is a part of our front office!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.