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Premium Experience Manager with Tacoma Rainiers in Tacoma, WA

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Event Management: Event Operations/Management
The Baseball Club of Tacoma, LLC                                                                          06/5/2018
Job Title:                  Director of Premium Experience

Direct Reports:      President; Vice President of Sales

FLSA:                         Full-Time

Job Description – Duties & Responsibilities

Premium In-Game Hospitality Services
  • For all 72 Home Games, manage accuracy and communication regarding Picnic Book and Suite Workbook to Ivar’s Sports & Entertainment for In-Game Catering (Party Decks, Luxury Suites).
  • Oversee Ivar’s Sports & Entertainment Game Day Staff for all-inclusive Dugout Club and Luxury Suites areas.
  •  Organize in-advance menu upgrades, additions, and special requests for Contracted Suiteholders, Nightly Clients and Corporate Partners.
  • Consistently monitor and prepare Dugout Club and 15 Luxury Suites as needed before gates open on game days.
  • Communicate to Ivar’s Sports & Entertainment nightly projected Group Express Meals.
  • Be 100% accessible for questions, concerns, feedback, and needs.
  • Maintain and communicate monthly Food Credit Balances for Contract Suite Clients.
  • Send and create invoices as necessary.
  • Communicate payment information from Client to Ivar’s Sports & Entertainment Accounts Receivable when necessary.
  •  Support Corporate Partner Services department in fulfilling Corporate Partner Party Deck and Luxury Suite needs.

Premium Non-Game Day Event & Hospitality Services
  • Implement Event Submission Form usage to ensure event detail and communication consistency between Sales Staff, Ballpark Operations, and Ivar’s Sports & Entertainment.
  • Coordinate Non-Baseball Catering between Sales Staff and Ivar’s Sports & Entertainment or preferred offsite caterer.
  • Manage Preseason Party, Open to the Public Open House Event.
  • Coordinate Season Ticket Holder, Contract Suite, Corporate Partner by-invite-only Batting Practice, Halloween, and Holiday Events.
  • Send and create catering and room rental invoices as necessary.
  • Create welcome and directional signage.
  • Work directly with Third Party to organize any one-off Events.

Ticket Services
  • Support VP of Marketing and Director of Ticket Operations in design of annual Dugout Club Season Ticket, Summit Club Season Ticket, and Luxury Suite Ticket booklets.
  • Support VP of Marketing and Director of Ticket Operations in the print and mail production of annual Season Ticket Renewal Piece and mailer and Preferred Buyer Piece.
  • Manage creation, print and distribution of annual Pocket Schedules and Magnet Schedules.
  • Build seven 10-Game Ticket Plans to be delegated to each of the USO Heroes Suite Partners.
  • Schedule Military Members to the USO Heroes Suite for all 72 Home Games.

Promotional Ordering
  • Oversee product development from concept to in-hand product for annual:
  • Throwback Weekend 2-Day Snapback Hat Giveaway
  • Three Season Ticket Holder Gifts
  • Group Double Play Hat
  • Little Caesars Family Meal Deal Hat
  • Chick Fil A Bring The Herd Hat
  • Boy and Girl Scout Night Sleepover Patches
  • Specialty Theme Night T-Shirts

Sales Support
  • Manage Sales Department Budget.
  •  Work directly with Creative Director and Graphic Designer to create Client special requests including but not limited to: Buckslips, Map Cards, Ticket Vouchers, Postcards, etc.

  • Ability to work well with several departments
  • Ability to work in a fast-paced environment
  • Ability to communicate effectively verbally and written
  • Extremely organized
  • Great time management
  • Basic knowledge of Adobe InDesign, Photoshop and Illustrator

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