JOB DESCRIPTION
Our Customer Service Representatives play a critical role in the overall fan experience at Chickasaw Bricktown Ballpark. They are considered our frontline employees as they are in many cases the first individuals a customer sees upon entering the ballpark. Customer Service Representatives must perform their duties in an efficient manner, while offering a high-quality customer service experience to every customer who enters the ballpark.
EXPECTATIONS

Smile and verbally greet every customer politely and courteously
Proper understanding of all safety procedures (foul ball, missing child, etc.)
Understanding of the ballpark layout including seat locations, hospitality spaces, concessions, and areas around Bricktown
Retain knowledge pertaining to different types of tickets and their amenities
Understanding of the “Rules and Regulations” for Chickasaw Bricktown Ballpark
Take the initiative to identify and solve problems to ensure customer satisfaction
Maintain a well-groomed appearance and be in uniform
Always act in a positive and professional manner; striving to exceed customer expectations

WORKING CONDITIONS

Exposure to adverse weather conditions and seasonal temperatures
Duties will require working nights, weekend and holidays

PERFORMANCE EVALUATIONS

Management staff/supervisors will be evaluating your job performance on a continual basis

Oklahoma City Dodgers