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Customer Service Representative - Oklahoma City Dodgers (Oklahoma City · OK)

Oklahoma City Dodgers Jobs
Sports Jobs in Oklahoma City · OK
Facility Operations/Event Staff: Game Day/Event Staff
JOB DESCRIPTION
Our Customer Service Representatives play a critical role in the overall fan experience at Chickasaw Bricktown Ballpark. They are considered our frontline employees as they are in many cases the first individuals a customer sees upon entering the ballpark. Customer Service Representatives must perform their duties in an efficient manner, while offering a high-quality customer service experience to every customer who enters the ballpark.
EXPECTATIONS
  • Smile and verbally greet every customer politely and courteously
  • Proper understanding of all safety procedures (foul ball, missing child, etc.)
  • Understanding of the ballpark layout including seat locations, hospitality spaces, concessions, and areas around Bricktown
  • Retain knowledge pertaining to different types of tickets and their amenities
  • Understanding of the “Rules and Regulations” for Chickasaw Bricktown Ballpark
  • Take the initiative to identify and solve problems to ensure customer satisfaction
  • Maintain a well-groomed appearance and be in uniform
  • Always act in a positive and professional manner; striving to exceed customer expectations
WORKING CONDITIONS
  • Exposure to adverse weather conditions and seasonal temperatures
  • Duties will require working nights, weekend and holidays
PERFORMANCE EVALUATIONS
  • Management staff/supervisors will be evaluating your job performance on a continual basis