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Coordinator, Member Services - The Baltimore Orioles (Baltimore · MD)

The Baltimore Orioles jobs
Sports Jobs in Baltimore · MD
Ticket Sales and Services: Client Relations/Customer Service
 JOB TITLE: Coordinator, Member Services  
DEPARTMENT: Ticket Partnerships 
REPORTS TO: Manager, Membership Services

JOB SUMMARY: This position will assist with the day-to-day supervision of the Member Services team in support of Birdland Member (Season Ticket Holder) retention with a focus on servicing and reward fulfillment to drive revenue through member satisfaction.
COMPENSATION: Includes a base salary based on experience and the opportunity to earn bonuses for achieved various individual and team-oriented goals.
Primary duties to include, but not limited to the following:
  • Oversee the hiring and training for a best-in-class Member Services team
  • Scheduling Member Services and Game Day teams to cover the hotline, e-mail inbox, and Birdland Rewards Center both in-season and during the offseason
  • Monitoring customer service dialogue in all facets – phone calls, email, in-park, social media, etc.
  • Tracking and reporting of Birdland Member dialogue
  • Coordination of the Birdland Rewards Experience on game days
  • Monitoring Birdland Rewards fulfillment
  • Assist with the day-to-day relationship management of our ticket distribution partner
  • Display in-depth knowledge of the full range of relevant products and benefits and convey that knowledge to Birdland Members and potential leads 
  • Ensure customer data and profile requirements are accurately represented in database and CRM system 
  • Assist with Birdland Rewards and member-exclusive events and experiences. 
  • Become highly proficient with “My Orioles Tickets” and the MLB Ballpark App 
  • Perform related duties as required 
Experience in ticket sales/operations and customer service, preferably within a professional sports environment is desired, but not mandatory.
The ideal candidate is coachable, driven, enthusiastic, and possesses a positive attitude. The ideal candidate must deliver outstanding customer service and exhibit characteristics of high-level salesmanship. 
  • Adhere to Baltimore Orioles organization policies and procedures 
  • Must be highly self-motivated and have a desire to excel in sales
  • Demonstrate flexible and efficient time management and ability to prioritize workload 
  • Consistent attendance and on-time arrival daily
  • Perform duties as workload necessitates 

 To apply, please submit a resume and cover letter to this post.
The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The duties listed do not represent an exhaustive list of all responsibilities, duties, and skills required of a person in this position. 
The Baltimore Orioles are an Equal Opportunity Employer. It is the policy of the Baltimore Orioles to ensure equal employment opportunity without discrimination or harassment on the basis of race (including hair textures, afro hairstyles, or protective hairstyles), color, national origin or ancestry, religion or creed, gender or sex (including pregnancy), age, disability, citizenship status, marital status, veteran’s status, genetic predisposition or carrier status, gender identity, sexual orientation, or any other characteristic protected by law. 
Vaccination against COVID-19 is a requirement of the position, subject to consideration of reasonable accommodations for documented medical or religious needs that do not pose an undue hardship.

Job Questions:

  1. Are you located in Baltimore, MD?

  2. Are you vaccinated against COVID-19?