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Tri-City ValleyCats

Ticket Office Intern

Tri-City ValleyCats
Troy, NY
Internship: Internship
Reports To: Ticket Office Manager

Responsibilities include, but are not limited to: 
  • Assist in the supervision of a 10-15 person part-time staff.
  • Acquire a working knowledge of the Glitnir ticketing system.
  • Assist the Ticket Office Manager in running all aspects of printing tickets (Full Season, Mini Plans, Flex, Group, Picnic, and Single Game tickets).
  • Fulfill individual game ticket orders in person, on the phone, and online.
  • Fulfill and update Group Contracts accurately as they are submitted.
  • Help in the adherence of Ticket Office policy with respect to customer service and other ticketing issues.
  • Maintain an account database utilizing the Glitnir system.
  • Manage data entry and database management for specific ticket promotions.
  • Identify and execute marketing strategies using database of consumers
  • Identify & reach out to potential/new plan holders based on data collected.
  • Assist the Ticket Office Manager in managing the part-time staff.
  • Completing all other duties as assigned by the General Manager, Assistant General Manager, and Ticket Office Manager.

  • Undergraduate Students, Graduate Students or individuals seeking entry into the sports industry.
  • Previous Ticket Office experience is preferred, but not required.
  • Ability to effectively multi-task in a fast paced environment.
  • Strong customer service skills.
  • Ability to maintain calm and professional demeanor in the face of adversity.
  • Ability to be at the stadium long hours including night, weekend and holiday events. 
  • Self-motivated without needing constant direction.
  • An organized and goal oriented individual. 
  • Must have basic computer skills (Excel, Word, PowerPoint, etc.)
  • Strong communication and organizational skills.
  • Must be enthusiastic with a desire to learn through hands on experience.
  • Must be a team player with leadership skills.

Compensation and Duration of Employment: Monthly stipend of $400 to cover living expenses and an hourly wage of $9.70 to cover work done on home game days.  You can expect to receive an average of $700 per month between the stipend and wages.  If fulfilling an academic requirement, college credit may also be awarded.  Internships run from mid-May to early September.

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