COMPANY NAME: Cleburne Railroaders Baseball Club

American Association of Professional Baseball, an MLB Partner League

POSITION: Ticket Sales Account Manager

REPORTS TO: Director of Ticket Sales

STATUS: Full-Time

PAY STRUCTURE: Salary/Commission/Bonus

PAY RANGE: $24,000 - $45,000

NOTICE:

· If you are confident that you can help develop trendsetting ticket initiatives, generate revenue, and achieve very specific goals, please apply for this position.

· If you have any doubts about your ability to sell, generate new ideas, meet the market needs and strive for the highest levels of success, please do not apply.

CLEBURNE RAILROADERS:

The Cleburne Railroaders are members of the American Association of Professional Baseball, an MLB Partner League and play in the Depot at Cleburne Station in Cleburne, Texas (Dallas/Fort Worth Suburb). The team has a newly deployed marketing initiative that is among the most comprehensive in minor-pro baseball. The team has strong ownership and is active in the day-to-day operation. The team plays in a state-of-the-art ballpark, and they control all programming, concessions, retail and more. The market is among the country’s fastest growing. https://ilovetexasbaseball.com/

POSITION SUMMARY:

The Ticket Sales Account Manager will pursue revenue goals and implement standards to secure strong renewal rates. The Ticket Sales Account Manager will have access to all ticketing inventory including season tickets, luxury suites, group tickets and more. The Depot at Cleburne Station will also host non-baseball events that will require efficient and effective ticketing initiatives. Additionally, daily management of customer service including, but not limited to, renewals, specialized service program and all related organizational launch projects.

· Sell as many group tickets as possible by connecting with companies, volunteer organizations, civic clubs, churches and more

· Sell season tickets to companies and individuals

· Sell community reinvestment initiatives to local companies

· Perform at a higher level than all other entertainment options with whom we compete

· You will have incredible support from ownership but will fail if you do not make cold calls

· A high performer will earn more than the industry standard

· Ownership will provide every bit of support they can to make you successful

· We will hire anyone who can prove that they will generate revenue

PRIMARY RESPONSIBILITIES:

TICKET SALES:

· Responsible for reaching individual revenue and ticketing goals

· Implementation of the season ticket deposit conversion process

· Schedule appointments with top local executives, community leaders, youth organizations and others for the purpose of presenting ticket solutions.

· Assist in developing sales leads and campaigns

· Develop sales techniques and incentives to maximize productivity

· Follow proper reporting requirements

· Assist with sales forecasting activities

· Maintain high level of customer service to all clients/customers

· Maintain a high standard professionalism

· Develop and utilize our databases to ensure effective outreach and analyze consumer habits

PREMIUM & TICKET SERVICES:

· Implement services and enhancement program for all Season Ticket accounts

· Implement year-round communication and touch point strategies to enhance the customer experience and positively impact retention such as responding to survey questions or day to day inquiries

· Implement a system of service and management of suite, picnic areas, VIP bar and other exclusive seating areas

· Engage in the service process by handling potentially sensitive customer service situations

BOX OFFICE MANAGEMENT:

· Support the Box Office Manager in the coordination and efficient delivery of tickets

ADDITIONAL RESPONSIBILITIES:

· Work with all other Departments to improve communication and improve the fan experience

· Committed to the support of Department goals and objectives in all areas

· Assist other areas in the company as needed

· Represent the company at various organizational networking and/or events in a professional manner

· Involvement in game day activities, promotions, and sales events

· Facilitate special projects as assigned

· Additional related duties as assigned

MINIMUM QUALIFICATIONS:

· Must be flexible and available to work evenings and/or weekends, nights, and holidays

· Must pass pre-employment screens

· Must be willing to focus at all times on the development of revenue

· Must be a good human who works well with others

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.