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Retail Store Manager with Milwaukee Brewers Baseball Club, LP in Milwaukee, WI

Milwaukee Brewers Baseball Club, LP jobs
Sports Jobs in Milwaukee, WI
Retail/Licensing: Retail Store Management
Overview
Oversee daily sales, customer service, fan experience, operations, and promotions for the retail sector of the Milwaukee Brewers and provide direction to Assistant Store Managers and Sales Associates in accordance with Club’s customer service, sales and applicable operation standards.
 
Responsibilities
Essential Duties and Responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned.
  • Assist with the hiring, training and supervision of fan facing retail positions including Assistant Store Managers and Sales Associates.
  • Manage daily store operations and retail sales by setting daily store goals, giving direction to Assistant Store Managers and Sales Associates and following up with feedback.
  • Manage, communicate and maintain retail store, kiosk and portable standards, policies and procedures.
  • Manage part time and seasonal retail associates schedules to ensure proper coverage for all game day and non-game day store/portable hours and responsibilities.
  • Manage in the “opening” and “closing” of all retail locations and cash room duties as it pertains to the POS system and store registers.
  • Monitor and manage the retail sales floor and cash wrap areas in all locations to ensure that customers are receiving an exceptional fan experience, the store presentation is clean and organized and safety standards are maintained throughout the retail stores, kiosks and portables.
  • Lead the Retail team in customer service efforts and training of all new associates in customer service expectations.
  • Assists with inventory counts to ensure merchandise levels are accurate.
  • Ensures that all merchandise is correctly labeled and displayed within the stores, kiosks and portables.
  • Watch for and recognize security risks and potential thefts and report them immediately to management and/or security.
  • Assist with store promotions, gift-with-purchases and other marketing/promotional activities.
  • Complete Ad Hoc retail tasks as needed.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Ability to motivate and manage staff of all levels.
  • Strong organizational and time management skills; ability to direct the activities of staff, plan ahead and proactively.
  • Ability to problem solve and think outside the box; react to issues in a constructive manner and be a proactive planner.
  • Strong written and verbal communication skills.
  • Multitask and thrive in a fast-pace environment with attention to detail.
  • Excellent guest service skills; ability to adhere to Company’s customer service standards.
  • Good communication skills; ability to communicate with guests and co-workers.
  • Work independently and as a team member.
  • Basic math skills; ability to accurately handle money and count change.
 
Education/Work Experience
  • Retail management experience preferred (minimum of one year).
  • Previous cash handling experience required.
  • Prior experience working with point of sale (POS) system required.
  • High school diploma or GED required.
  • College degree in business or management preferred.

Computer Skills  
To perform the job successfully, an individual should have knowledge of Microsoft Office software including Word, Excel, PowerPoint, Access, Outlook, and Internet Explorer.    
 
Language Skills                                                
Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
 
Mathematical Skills                                                     
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret graphs.
 
Reasoning Ability      
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.            
                       
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
While performing the duties of this job, the employee is regularly required to use hands, fingers, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is frequently required to stand up to 8-10 hours; walk; sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.
 
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
While performing the duties of this Job, the employee is regularly exposed to the following weather conditions, which may include hot to cold temperatures and various forms of precipitation or inclement weather. The employee is occasionally exposed to moving mechanical parts. The noise level in the work environment can vary from quite loud to moderate or quiet.
 
Work Hours                                                     
This is a full-time position that requires availability during all home games and non-game days that are during the week/weekend, which could be a day/night shift, and could fall on a Federal Holiday.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

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