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IT Operations Anaylst with Milwaukee Brewers Baseball Club, LP in Phoenix · AZ

Milwaukee Brewers Baseball Club, LP jobs
Sports Jobs in Phoenix · AZ
Technical Services: Technical Support/Help Desk
*In order to be considered for this role, after clicking "apply now" above and being redirected, you must fully complete the application process on the follow-up screen. *

Overview
Provides support, troubleshooting, oversight and management of all information technology operations at the American Family Fields of Phoenix. Provides remote support for Brewers staff and affiliate locations as needed.

Essential Duties and Responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned.
  • Coordinate with on-site vendors and contractors for technology-related projects
  • Oversee training initiatives for all users as it relates to new products and software deployments
  • Purchase and maintain inventory of peripheral computer and networking equipment
  • Capture and develop requirements for technology upgrades and enhancements
  • Manage all printing hardware (copiers, printers, faxes) and related supplies
  • Maintain and support telecom and cellular devices, assist with iPhones and iPads
  • Oversee and document Audio/Visual setups for each room within the facility
  • Maintain all specialized coaching camera and video systems
  • Maintain and troubleshoot IPTV system and hardware
  • Maintain retail and ticketing POS technology and printing services
  • Provide tier 2 network administration and wire management
  • Conduct software updates and patching for security purposes
  • Maintain technology configurations for PCI compliance
  • Maintain security camera and door swipe access database administration
  • Provide tier 1 sports science technology support
  • Build, image, and deploy computers for new hires and upgrades
  • Provides support for all Spring Training and other key Brewers games
  • Provides remote support for baseball affiliates, including the Carolina Mudcats
  • Provide tier 2 support and assign work orders to IT Staff for tier 3 support issues
  • Provide status updates/notes on all open items and projects
  • Maintain Jira with status updates on outstanding issues

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Experience with: 
    • managing a Apple OSX and Microsoft Windows desktop environment 
    • troubleshooting Windows PC, printers and copiers 
    • network operations and administration 
    • support VoIP telephone systems, preferably ShoreTel/Mitel 
    • experience with Help Desk software, preferably Jira 
    • IT project management experience 
  • Strong interpersonal skills, outgoing personality, and a desire to deliver excellent customer service

Education and/or Experience
Bachelor's degree from four-year college or university and five years or more of related experience and/or training; or equivalent combination of education and experience. Previous Help Desk experience preferred.
 
Other Skills and Abilities        
  • Experience providing one-on-one technical training
  • Strong interpersonal skills and a desire to work with people
  • Analytical, structured approach to problem solving
  • Detail oriented, organized
  • Strong writing skills and a desire to diligently document common processes and procedures
  • Committed to going “above and beyond” to serve the customer
  • Occasional travel is required

Language Skills                                                
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
 
Mathematical Skills                                                     
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.
 
Reasoning Ability      
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
      
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.
 
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
While performing the duties of this Job, the employee is regularly exposed to outside weather conditions, which may include heat, cold and various forms of precipitation.
The employee is occasionally exposed to moving mechanical parts.
The noise level in the work environment is usually quiet.
 
Up to 10% travel to Miller Park in Milwaukee, WI and Five County Stadium in Zebulon, NC is required.
 
Work Hours                                                     
Business hours are Monday – Friday 9 am – 5pm, however, additional hours may be required on weekends, evenings and some holidays in support of Spring Training.

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