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Intern - Ticket Sales & Promotions with Milwaukee Brewers Baseball Club, LP in Milwaukee · WI

Milwaukee Brewers Baseball Club, LP jobs
Sports Jobs in Milwaukee · WI
Internship: Internship
*In order to be considered for this role, after clicking "apply now" above and being redirected, you must fully complete the application process on the follow-up screen. *

Summary   The Intern - Ticket Sales & Promotions will provide support for the Ticket Operations Department by assisting with various sales and customer service, administrative, and operational duties throughout the office as directed by the Manager - Single Game Sales & Promotion. This position will be provided with the opportunity to experience the daily functions of an MLB Ticket Operations Department and support the ticket office management team in providing exceptional customer service as well as maximizing ticket sales and ticket revenue opportunities. The internship typically lasts 12-16 weeks from the time of hire, and may be extended based on performance.
 
Essential Duties and Responsibilities include the following (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions):
  • Assist Manager - Single Game Sales & Promotions with game day Theme Night execution including working redemption tables, providing escalated service support where needed, and assisting with other game day duties, as assigned
  • Work closely with the Ticket Operations staff in selling individual game tickets utilizing the ProVenue ticketing system to process all ticket transactions
  • Service and interact with customers on a regular basis to help resolve ticketing questions and concerns through various communication avenues including phone, email, and in-person
  • Assist with the batch printing for online ticket vouchers or other single game ticket batches, as assigned
  • Assist Manager - Single Game Sales & Promotions with promotional ticket reports, as assigned
  • Help with office clerical duties (e.g. data entry, updating informational spreadsheets, filing, general office work, etc.)
  • Aid in the preparation of the box office, including outfitting supplies, signage placement, and other setup duties
  • Additional duties, as assigned
 
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 
  • Qualified candidates must have exceptional communication, interpersonal, time management, and organizational skills so that they can provide excellent customer service, sell as many tickets as possible, and maximize ticket revenue opportunities  
  • Strong ability to thrive in a team environment
  • Must possess the ability to multi-task and adjust to rapidly changing business conditions 
  • Must demonstrate a strong work ethic with an innate sense of urgency and tenacity
  • Be available for the length of the internship
  • Proficiency in typing
  • Prior cash handling experience is also preferred but not required. 
 
Education and/or Experience
Candidates must be currently enrolled or have recently graduated from an accredited college or university. Preferred candidate is pursuing a degree in Business Administration, Finance/Accounting, Communications, Sport Marketing/Administration, or Marketing.
 
Computer Skills  
To perform the job successfully, an individual should have good knowledge of Microsoft office software specifically Word, Excel, Outlook, and Internet Explorer.  Computerized ticketing experience and previous ticket office experience in general is preferred but not required.            
 
Mathematical Skills                                                      
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
 
Reasoning Ability      
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.            
                                               
Physical Demands 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.
 
Work Environment 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
Work Hours                                                      
Business hours are Monday – Friday 9 am – 5 pm in the off-season (October-February) and Monday – Friday 9 am – 7pm during the season (March-September).  Candidates are expected to work a minimum of 2 days per week for at least 16 hours per week but encouraged to work up to 30 hours per week, especially during the season.  Must be flexible with working extended hours such as game nights and weekends when necessary. 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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