Game Day Staff - Milwaukee Brewers (Phoenix · AZ)

Overview

Summary   The Game Day staff will be a seasonal part-time position at Phoenix facility home of the Milwaukee Brewers during the spring training season.  This individual will be responsible for any duties related to fan experience during spring training and will report to the Director - Spring Training Business Operations and Community Engagement.

Essential Duties and Responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned.

• Provide Guest Service to fans based on questions presented
• Game Day staff duties will include all in-game promotions, such as Sausage Races, program sales, customer service, ticket scanning, scoreboard duties and other task as assigned
• Assist in all day of game promotions such as theme days or events
• Ticket office representative; responsible for the sale of tickets to fans at ticket window and/or scanning of tickets at entrance gates
• Assist with ballpark application troubleshooting, third party ticketing issues, and scanner troubleshooting
• Reconciles personal day of game sales reports for accounting in the ticketing system.
• Maintains current knowledge of account functions, discount codes, price types, payment codes, and problem solving or research-oriented commands in the ticketing system.
• Sound system operator in charge of selecting and playing music during, before and after games, during innings, pitching changes and in game promotions. Employee will be expected to play appropriate music that supports Brewers visions and align with a family friendly environment
• Scoreboard operator in charge of line score, line up, at bat notifications and digital effects;

Qualifications In order to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Previous experience in customer service is preferred, but not required.
• A friendly, courteous and tactful demeanor.
• Knowledge of Dak stats encouraged
• Ability to work well with co-workers of all age levels and socioeconomic backgrounds and towards team goals
• A professional appearance and demeanor, dress code policy applies
• Problem solving, organizational, and multi-tasking skills.
• Punctual and reliable attendance, ability to work a majority of the games
• Strong ability to work well with co-workers and supervisors in a team environment.

Education and/or Experience

One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Computer Skills  

To perform the job successfully, an individual should have knowledge of Microsoft office software including Word, Excel, PowerPoint, Access, Outlook, and Internet Explorer.  Experience with Tickets.com preferred but not required.           

Language Skills                                                

Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Spanish speaking preferred

Mathematical Skills                                                     

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability      

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.            

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to [50] pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this Job, the employee is regularly exposed to outside weather conditions, which may include heat, cold and various forms of precipitation.  The employee is occasionally exposed to moving mechanical parts.  The noise level in the work environment is usually loud.

Work Hours                                                     

  Hours vary according to the game and event schedule.  Maximum of 30 hours per week.