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Operations Manager - PCL

Milwaukee Brewers Baseball Club, LLC
Milwaukee, WI
Event Management: Event Operations/Management
Assist in managing areas of Performance Clean LLC, including cleaning operations, customer service, employee training and safety programs, green cleaning, and the back office.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned.
  • Assist with the preparation of client proposals and renewals.
  • Serve as an internal contact point with clients by assisting with ongoing service matters and the preparation of other deliverables as required. Required to travel to meet with clients and/or site managers as needed.
  • Review and approve requests from Account and Event Managers for equipment and products needed. Will take the lead on resolving daily operational issues that are escalated to this position.
  • Coordinate, communicate and enforce operational processes and policies between field staff, office staff and management staff.
  • Plan and facilitate monthly meetings with Event/Client Managers.
  • Assist with coordination and tracking of weekly meetings with business support departments HR, payroll, accounting and operations.
  • Assist in the creation and monitoring of training programs and standard operating procedures for each client site. Organize related documents on the shared drive and work with HR to ensure the training program is being followed and documented.
  • Assist in the preparation of profitability analysis of all contracts and develop strategies to improve the profitability of accounts.
  • Attend training classes on cleaning processes and techniques to become familiar with the industry.
  • Assist with coordinating all contract billing aspects which include reviewing timekeeping records, (working with Payroll) and reviewing monthly invoices for fixed fee, cost plus and consumable billings.
  • Review accounts receivable and accounts payable to ensure timely collection on amounts for services provided and payments for inventory, equipment, and other items purchased. Prepare/review prepaid schedules, fixed asset schedules and other balance sheet account reconciliations.
  • Develop and implement policies and procedures to maintain accurate books and records.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience
Bachelor's degree (B. A.) from four-year college or university and three years related experience and/or training in sales and operations management within a cleaning/janitorial services Company; or equivalent combination of education and experience.
Computer Skills  
To perform the job successfully, an individual should have knowledge of Microsoft office software including Word, Excel, PowerPoint, Access, Outlook, and Internet Explorer.    
Language Skills                                             
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Mathematical Skills                                                   
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Reasoning Ability      
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.  
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to sit; reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.  Client facilities may require frequent exposure to outdoor conditions or other various environments.  Frequent local and national travel may be required.
Work Hours                                                  
Business hours are Monday – Friday 9 am – 5pm, however, work hours will be required on weekends, evenings and some holidays to support large events.

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