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Tourism and Convention Sales Executive with Miami Marlins in Miami, FL

Miami Marlins jobs
Sports Jobs in Miami, FL
Ticket Sales and Services: Hospitality Management
Position Summary: 
As the Tourism and Convention Sales Executive, you will be responsible for building relationships and selling tourism tickets and suites to hotels, tour operators, convention centers, tour companies, guest service companies, concierge associations, and all other sectors of the tourism industry in the South Florida area.  Other sales focuses would include selling Full and Partial season tickets.  The Marlins believe in career growth through investing in continued education, mentorship, and hands-on sales experience.   
Essential Functions: 
  • Develop and implement annual sales & marketing plans to increase tourism revenue. 
  • Actively develop relationships within the tourism industry to generate ticket and hospitality sales. 
  • Manage Tourism consultants and provide leadership with updates regarding consultant performance. 
  • Work closely with the Ticket Office to carry out tourism needs including price codes, surcharge accounts, accounting, billing and ticket redemption. 
  • Monthly reports, invoices and issuing rebates. 
  • Research new tourism marketing campaigns. 
  • Actively develop relationships within the tourism industry to generate ticket and hospitality sales. 
  • Work with Creative Services to develop tourism collateral to use with guest service companies, conventions, tour operators and in magazines. 
  • Create tour operator and convention sales kits. 
  • Handle day-to-day communications with tourism clients. 
  • Handle annual renewal of tourism season ticket accounts. 
  • Create guest service and tour operator net rates prior to each season. 
  • Create in creating and executing various tourism contracts (tourism consultant, guest service companies, tour operators, conventions, etc…). 
  • Coordinate transactions for tour operators, including ticket ordering, processing and distribution.  
  • Negotiate contract with conventions/trade shows to pre-sell tickets and arrange to sell on site if feasible. 
  • Maintain detailed computerized records of all tourism sales in ProVenue. 
  • Create and maintain industry representative incentive program. 
  • Develop tourism events, such as Miami Marlins FAM, end of season recognition events, etc. 
  • Work Miami Marlins home games: on call for ticket office issues, fulfill events, service groups, and prospecting new sales from the tourism industry. 
  • Guest service/concierge blitz to develop relationships and promote the Miami brand. 
  • Create various ticket promotions, community events, and civic activities. 
  • Maintain oversight of tourism sales pieces, including retractable banners and cardboard cutouts.  
  • Manage tourism industry organizations and memberships such as Visit Miami. 
  • Attend industry events and meetings. 
  • Meet weekly with Director, Group Sales & Service on prospecting, outside appointments, events, and overall sales performances. 
Qualifications & Requirements:       
  • College Degree – Bachelor’s degree from an accredited college or university 
  • Strong organizational, time-management, excellent oral and written communication, and problem solving skills. 
  • Ability to function in a fast-paced environment, handle multiple projects simultaneously and adhere to     deadlines. 
  • Individuals must be coachable and possess a positive attitude 
  • Proficient computer skills including Microsoft Office, experience Pro-venue a plus 
  • Be comfortable making cold calls on the phone 
  • Ability to maintain a flexible work schedule (holidays, evenings) 
  • Individuals must be comfortable making face to face sales presentations 
  • Deliver exemplary customer service 
  • A minimum of two years of successful sales experience regardless of previous industry 
  • Bilingual (English/Spanish) a plus 

Suggested Education & Experience Guidelines: 
  • Must have BA or BS degree 
  • A minimum of three years of successful sales experience in the hospitality/entertainment industry 

Benefit Information:
  •  Medical PPO/Dental PPO/Life/Disability Insurance
  • Vacation and personal paid time off
  • 401K plan plus employer matching

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

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