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Premium Service Executive with Miami Marlins in Miami · FL

Miami Marlins jobs
Sports Jobs in Miami · FL
Ticket Sales and Services: Premium/Suite Service
Position Summary:  
The Premium Service Executive position is a full-time benefited position with a focus on maintaining relationships with high-level decision makers and Premium Member administrators, order fulfillment from start to finish, sales tabulations and tracking as well as generating new business through developing strong relationships and new sales outreach. 
 
Essential Functions:
Non-Game Day Duties
•         Provide excellent customer service to prospects and current clients over the phone and at games
•         Track and maintain client contact information, implementation of contractual benefits, events and client touch points in CRM system
•         Support in the creation, organization and execution of events and touch points throughout the calendar year
•         Assist Sales Executives in creating sales pitch materials and supporting sales process as needed
•         Work closely with concessionaire, Levy Restaurants, to confirm all suite food and beverage orders
•         Continue strong relationships with other departments
•         Inviting current clients and prospects to renewal/networking events
•         Developing and growing the relationships with current clients
•         Building the base of the current Premium Accounts
•         Outbound call campaign to all current clients
•         Outbound call campaigns to new premium buyers
•         Answer suite services emails and handle customer complaints
•         Coordinate the process of receiving and tracking all of the customer complaints and questions
   Game Day and Event Duties
•         Responsible for confirming suite set-up prior to doors opening 
•         Coordinates game day experiences for Premium Members with appropriate departments (i.e. tours, photos on field, etc.)
•         Make in-game Premium Member visits
•         Invite prospects to games
•         First line of escalated customer service challenges and complaints, makes decisions, and further escalates situations as needed
•         Responsible for working all events at Marlins Park as scheduled
 
Qualifications & Requirements:
·         Bachelor’s degree from an accredited college or university
·         Strong organizational, time-management, verbal and written communication, and problem-solving skills
·         Ability to function in a fast-paced environment, handle multiple projects simultaneously and adhere to deadlines
·         Coachable and possess a positive attitude
·         Comfortable making cold calls on the phone
·         Ability to maintain a flexible work schedule (holidays, weekends, evenings)
·         Comfortable making face to face sales presentations
·         Highly self-motivated and have a desire to excel in sales 
·         Deliver exemplary customer service

Suggested Education & Experience Guidelines:
·         A minimum of two (2) years of successful sales and service experience in related field
·         Proficient computer skills including Microsoft Office
·         Experience with Tickets.com ProVenue (ticketing system) and Microsoft Dynamics 365 a plus
Bilingual (English/Spanish) a plus 


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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