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Angels Baseball - Full Time Premium Experience Manager - Angels Baseball (Anaheim · CA)

Angels Baseball jobs
Sports Jobs in Anaheim · CA
Ticket Sales and Services: Client Relations/Customer Service
*In order to be considered for this opportunity applicants, after clicking "apply now" above and being redirected, must then fully complete the application process on follow-up screen.*

Overview:
Reporting to the Director, Premium Sales & Service and Business Development, the Premium Experience Manager is responsible for supporting all sales efforts and to ensure to highest satisfaction and experience for all Premium seating accounts. This includes but is not limited to: creating and managing prospect and client events, suite contract management, supporting all aspects of sales during the sales process and servicing client’s needs during events and throughout the year.



Responsibilities:
  • Assist in managing and creating new prospecting events throughout the year to supplement outbound sales efforts and to foster in person meetings.
  • Create all sales decks and sales pitches for Suite License, Premium Seat and Season Seat prospects.
  • Assist Director in managing lead distribution from all sources and to work with Data Marketing to create reports to analyze reps close rates in order to maximize revenue.
  • Support Premium Sales staff by creating/managing Suite License contracts, amendments, invoices, Adobe Signs and payment plans for new and renewing Premium accounts.
  • Work as liaison between Sales Reps, Clients, Legends and game day staff during Stadium events/Angels games to assist with any needs or to resolve any issues in a timely manner.
  • Work with Stadium Operations to schedule and manage part-time game-day concierge staff.
  • Responsible for maintaining the look of Premium-related areas, primarily the individual suites, by performing suite checks, and following up on maintenance and housekeeping requests with Stadium Operations and or Facilities.
  • Manage inventory of autographed Angels items, other giveaways/gifts, equipment used in suites or by concierge staff.
  • Work closely with all departments and Legends to maintain high level of service in Lexus Diamond Club, Don Julio and Suites.
  • Manage all aspects of our client gifts and special events, including client road trip and Sprint Training party.
  • Clear and ongoing communication with Suite and Premium Seating clients regarding payments, ticket changes, policy updates, exclusive invitations, etc.
  • Foster positive working relationships with various other departments (Ticketing, Food & Beverage, Maintenance, etc.) who contribute to the operation of the Premium Department.
  • Other office duties include ordering event-related supplies, maintaining shared hard and digital files and assisting within department as needed.

Requirements:
  • High School diploma or equivalent required; Bachelor’s degree preferred
  • Strong computer and organization skills are required. This includes MS Word, Excel and PowerPoint
  • Prior experience with Salesforce and Provenue a plus
  • Self-driven, motivated and results oriented
  • Strong organizational skills with attention to detail and ability to follow through
  • Possess a positive attitude, integrity, ambition, and an extraordinary work ethic
  • Excellent verbal and written communications skills
  • Must work under time constraints and understands deadlines
  • Commitment to providing excellent customer service
  • Knowledge of contract and proposal development a plus
  • Ability to work nights, weekends, holidays and non-traditional business hours
  • Ability to work a flexible schedule including nights, weekends, and some holidays

Physical Demands:
  • Ability to frequently sit for extended periods of time (up to 3 hours at a time)
  • Ability to frequently traverse around stadium frequently
  • Ability to occasionally work in inclement weather (when in stadium)
  • Ability to occasionally lift up to 25 lbs.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.



Please note that any job offer is contingent upon your providing verification that you have been fully vaccinated (at least 14 days have passed since receiving final dose of vaccine) against COVID-19.  Job offers will be withdrawn (regardless of whether you have already signed) if this condition is not satisfied.  Unless and until this step has been completed, you should not resign your current employment, otherwise alter your employment status, or alter any personal circumstances in reliance on a conditional offer.  Angels Baseball is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law.  If there is a medical or religious reason you believe you cannot comply with this requirement, please discuss with Human Resources during your interview process.



The Angels believe that diversity contributes to a more enriched collective perspective and a better decision-making process. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status, or any other characteristic protected by law.