Kansas City Royals

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Customer Service Representative with Kansas City Royals in Kansas City · MO

Kansas City Royals jobs
Sports Jobs in Kansas City · MO
Internship: Internship
*In order to be considered for this role, after clicking "apply now" above and being redirected, you must fully complete the application process on the follow-up screen.*

Kansas City Royals Trainee Program 
The Kansas City Royals Trainee Program is designed for applicants interested in the sports and entertainment industry, particularly professional sports. The Royals are seeking applicants with various backgrounds, educations, and experiences to create a valuable community of learning opportunities from front office staff as well as from one another. The Trainee Program intends to cultivate a network of young professionals dedicated to developing their career and supporting the careers of those around them.  
 *The Trainee positions take place only within the 2020 season, and there should not be an expectation of full-time employment upon its conclusion. 

Job Summary: Position will serve as the initial day-to-day contact for the Kansas City Royals fan base, including general fans, single-game ticket buyers, and Season Ticket Members. Representatives are responsible for resolving all inquiring in a position manner, exceeding customer expectations and providing interaction that is reflective of a model professional sports franchise.  
  • Improve year-over-year customer satisfaction through responsiveness, professionalism, and position interaction  
  • Accurately and successfully convey all key messages to the Club's single-game ticket purchasers and the general public  
  • Responsible for overall customer service over the phone and in person during Royals home games at the Sales and Service Center  
  • Ensure customer data is accurately represented in database  
  • Execute customer communication including but not limited to calls, emails, and letters pertaining to ticket related issues and general fan inquiries  
  • Assist all ticket related programs including but not limited to Season ticket Member renewals, single game ticket purchases, special events, and various other ticket programs  
  • Represent the Sales and Service department at in-game and outside events  
  • Assist with ticket distribution and customer account changes  
  • Additional duties as assigned    
  • General education background equivalent to a college or university education degree or in process to complete a college or university education degree  
  • Minimum of one (1) year work experience in sales and customer service with proven ability to meet deadlines and quotas  
  • Proficient skills in computer including experience with MS Office products such as Word, Excel, Outlook, etc. and ability to learn and master new software programs  
  • Excellent oral communication and customer service problem solving skills  
  • Basic mathematical and writing skills  
  • Able to travel around the ballpark visiting clients during home games and able to escort and show potential customers various seating options around the ballpark  
  • Must be able to work flexible hours including evenings, weekends and holidays as needed  
  • Consistent, punctual, and regular attendance  
  • Professional image and demeanor  
  • Strong ability to work well with co-workers and supervisors in a team environment  
  • Bi-lingual a plus    

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