The Manager of Special Events serves as the liaison between Polar Park’s non-game day private event clients, the WooSox Front Office, and the Club’s concessionaire partner. This person will be responsible for managing all details with clients while realizing opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. This guest-facing position requires exceptional service skills, attention to detail, experience with planning and logistics, and an ability to remain calm and gracious under pressure.

Responsibilities:

Maintain strong relationships with Worcester Red Sox personnel, clients, and concessionaire personnel, and ensure that event specifications are communicated and executed for memorable experiences for clients and their guests
Prepare event documentation and coordinate with sales, operations, food and beverage, and clients to ensure consistent high level of service, including Banquet Event Orders, Pro Formas, Invoices, etc. as needed
Work directly with colleagues in many different areas of the team’s Front Office, including Corporate Partnerships, Oak View Group, Ticket Sales, Community Relations, Marketing, and the WooSox Foundation, to plan and execute internal events
Plan and execute in-house public events in order to drive additional revenue for the Polar Park Events department.
Assist with large scale, ballpark-wide events and/or multiple events at one time while also balancing workload for past and future events
Review sales contracts as well as other important information, including payment terms and special considerations, to ensure all deliverables are honored
Perform event supervision on-site on the day of events, including liaising with catering, security, facilities, and other areas of the event operation
Actively network to both maintain and increase event clientele
Support Worcester Red Sox game day ceremonies and events on an as-needed basis
All other duties as assigned

Qualifications:

Bachelor's degree is preferred
2 years in a hospitality or event services management role is preferred
Must have prior work experience within fast-paced, unstructured, and frequently changing environments. Industry experience within the hospitality or event industry is highly desired.
Excellent interpersonal skills with an outgoing and service-focused personality
Works well under pressure, with an ability to multi-task with strong organizational skills
Strong level of focus and commitment to providing a high level of customer service
High degree of professionalism
Bilingual or multilingual is a plus
Must be able to work flexible hours throughout the year, including nights, weekends, and holidays
Proficient in Excel, Word, PowerPoint, and Outlook. Photoshop/social media experience is a plus.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Worcester Red Sox