Job Title: Guest Relations Coordinator Status: Full Time
Department: Business Operations FLSA: Non-Exempt
Reports to: Business Operations Manager Effective: December 2019
Job Summary:
Provide high level of customer service and support by being responsible for front line guest relations and general front office activities.
Essential Functions:
- Manage the day-to-day operations and services of guest relations including inbound calls and e-mails
- Provide excellent customer service to all guests of Victory Field, including clients, vendors, customers, and job candidates
- Manage and organize front desk space along with waiting area to maintain a professional appearance
- Responsible for all incoming and outgoing mail and shipments utilizing USPS, UPS, and FedEx
- Act as main administrative support for the executive team
- Keep accurate records for all shipping and receiving of packages
- Coordinate the purchasing, inventory and budgeting for office supplies
- Manage all internal meeting spaces for Victory Field staff via Microsoft Outlook
Other Duties/Responsibilities:
- Provide administrative support to all departments
- Assist with ticket office functions, including answering calls and helping customers purchase tickets
- Responsible for managing and organizing lost and found
- Maintain and organize common areas
- Open and prepare the office for staff and guests each day
- Other duties as assigned
Minimum Qualifications:
- Associates degree or equivalent
- At least two years related experience in a fast-paced environment
- Computer literate, specifically Microsoft Office products
- Excellent oral and written communication skills
Skills & Abilities:
- Strong interpersonal skills
- Ability to multitask in a stressful environment
- Professional appearance and manner with a positive & friendly personality
- Maintain information with a high level of confidentiality
- Strong attention to detail and accuracy; organizational skills
- Excellent people and customer service skills
- Ability to learn new software applications
- Coachable, willing and able to learn quickly
- Ability to lift up to 50 lbs
Compensation:
Compensation commensurate with experience
Benefits include paid vacation, 401(k) plan (when eligible) and health insurance
About the Indianapolis Indians:
The
Indianapolis Indians are the professional Triple-A baseball club affiliate of the Pittsburgh Pirates. In continuous operation since 1902, the organization believes in creating affordable and memorable experiences for fans so they can grow closer together with family, friends and the community through the game of baseball. The Indians play their home games at Victory Field, a 14,200-seat ballpark located in downtown Indianapolis and White River State Park. The venue opened in 1996 and has received numerous national accolades as one of the best minor league ballparks in the United States. The team has led Minor League Baseball in combined total attendance over the past six seasons. In 2018, the organization was recognized as Ballpark Digest Team of the Year. It was also named a 2019 Best Places to Work by the Indiana Chamber of Commerce.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
