Supervisor: Director, Merchandise
Classification: Part Time/Gameday
Under the direction of the Merchandise Director, sells retail merchandise to guests in accordance with the Charlotte Knights customer service standards and applicable operational standards. As a Merchandise Associate, you will be a front-line representative for the club in our in-stadium retail store locations. This requires excellent customer service and communication skills.
This is a PART TIME/GAME DAY/SEASONAL position that requires daytime, nighttime, and weekend availability.
Essential Job Duties:
- Greets and acknowledges guests.
- Answers guests’ questions and assists them whenever possible.
- Recommends, selects and helps locate or obtain merchandise for guests.
- Processes sale with appropriate point of sale system, accepts payment, counts change and bags merchandise.
- Follows all register procedures and handles cash accordingly.
- Exchanges merchandise for guests and processes returns, with approval of supervisor
- Maintains records related to sales.
- Ensures that all merchandise is correctly labeled and displayed.
- Routinely stocks merchandise and faces items on shelves.
- Verifies amount of bank at beginning and the end of each shift.
- Maintains a clean and organized store or stand.
- Maintains orderly back-stock and knows where goods are to be found.
- Sets aside and notifies supervisor of defective, mis-marked, mislabeled, incorrectly priced, shopworn or damaged merchandise.
- Watches for and recognizes security risks and thefts and reports to security and management.
- Completes all related close-out paperwork.
- Performs other duties as assigned, such as conducting inventory or loading and unloading merchandise.
- Previous experience in cash handling.
- Previous experience with operating point-of-sale systems.
- Previous experience in retail or customer service environment.
- Excellent guest service skills; ability to adhere to Company’s customer service standards.
- Good communication skills; ability to communicate with guests and co-workers.
- Attention to detail.
- Ability to handle multiple tasks simultaneously in fast-paced environment.
- Ability to work independently and as a team member.
- Basic math skills; ability to accurately handle money and count change.
- Willingness to aggressively sell assigned items.
- Capable of following job guidelines and supervisors' instructions.
Physical requirements of the job:
- Ability to lift/move/carry items weighing up to 15 lbs
- Ability to stand for long periods of time
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.