Retail Store Associate - Houston Astros (Houston · TX)
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Sports Jobs in Houston · TX
Ticket Sales and Services: Client Relations/Customer Service
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Classification: Part Time (Non-Exempt/Seasonal)
Under the direction of Retail Operations Manager and Retail Store Manager, sells retail merchandise to guests in accordance with Company’s customer service standards and applicable operational standards. This is a part-time, seasonal position (Game Day only) that requires days, nights and weekends. Must be 16 years of age or older.
- Greets and acknowledges guests.
- Answers guests’ questions and assists them whenever possible.
- Recommends, selects and helps locate or obtain merchandise for guests.
- Processes sale with appropriate point of sale system, accepts payment, counts change and bags merchandise.
- Follows all register procedures and handles cash accordingly.
- Exchanges merchandise for guests and processes returns, with approval of supervisor
- Maintains records related to sales.
- Ensures that all merchandise is correctly labeled and displayed.
- Routinely stocks merchandise and faces items on shelves.
- Verifies amount of bank at beginning and the end of each shift.
- Maintains a clean and organized store or stand.
- Maintains orderly back-stock and knows where goods are to be found.
- Sets aside and notifies supervisor of defective, mis-marked, mislabeled, incorrectly priced, shopworn or damaged merchandise.
- Watches for and recognizes security risks and thefts and reports to security and management.
- Completes all related close-out paperwork.
- Performs other duties as assigned.
- Conducts inventory, as directed by supervisor/manager.
- Assists with loading and unloading of merchandise.
EDUCATION & EXPERIENCE
- Previous experience in cash handling preferred.
- Previous experience with operating point-of-sale systems preferred.
- Previous experience in retail or customer service environment preferred.
KNOWLEDGE, SKILLS & ABILITIES
- Excellent guest service skills; ability to adhere to Company’s customer service standards.
- Good communication skills; ability to communicate with guests and co-workers
- Attention to detail.
- Ability to handle multiple tasks simultaneously in fast-paced environment.
- Ability to work independently and as a team member.
- Basic math skills; ability to accurately handle money and count change.
- Willingness to aggressively sell assigned items.
- Capable of following job guidelines and supervisors' instructions.
- Ability to lift and carry up to 25 lbs.
- Ability to stand for entire length of shift.
- Ability to walk up and down stairs frequently.
- Bending, reaching, and climbing on step stool.
- Visual acuity sufficient to see and distinguish merchandise and operate point-of-sale system.
ENVIRONMENTAL WORKING CONDITIONS
- Majority of time spent in indoor, climate-controlled environment of retail store
- May also be exposed to partially sheltered outdoor environment subject to climate fluctuations.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Experience Preferred 2