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Part-Time Game Day Usher with Fayetteville Baseball Club, LLC in Fayetteville, NC

Fayetteville Baseball Club, LLC jobs
Sports Jobs in Fayetteville, NC
Facility Operations/Event Staff: Usher/Ticket Taker
*In order to be considered for this opportunity applicants, after clicking "apply now" above and being redirected, must then fully complete the application process on follow-up screen. *
Department:      Operations
Supervisor:         Director of Stadium Operations
Classification:   Non-Exempt/Part Time/Seasonal
The Fayetteville Woodpeckers take pride in the excellent service we will provide our fans and guests every time they come to a ballgame or event at Segra Stadium. We have established very high standards that we expect every employee to follow. The job entails a great deal of walking, climbing stairs and standing on concrete surfaces in both cold and extremely hot weather. Ushers are expected to serve the guests and many times the duties and responsibilities will prevent the Usher from seeing the ball game.

Essential Duties and Responsibilities 
  • Treat our fans and guests with courtesy and respect and assist them throughout the game to ensure their visit is safe, clean, fun, and family-friendly.
  • Verify tickets and scan for entry, this includes checking tickets to make sure fans are in the appropriate sections.
  • Distribute programs and other promotional items to fans and guests as required.
  • Provide event information and general ballpark directions.
  • Guide guests to ticketed seats, suites, and special access areas within ballpark.
  • Patrol aisles, concourses, and other areas as assigned, maintaining a sharp watch for potential problems. If necessary, intervene and correct the situation before it interferes with other guests’ enjoyment of the event.
  • Ensure fan compliance with Segra Stadium and MiLB policies/procedures.
  • Additional assignments may include Doorway/Stairway Monitor, Smoking Section Monitor, Special Access Area Monitor, Wheelchair Escort, Escalator Monitor, Elevator Operator.
  • Comply with employee policies and procedures as outlined in Gameday Staff Handbook.
  • Perform other duties as assigned.

Education and/or Experience
  • High school diploma or general education degree (GED); and six to twelve months related experience and/or training; or equivalent combination of education and experience.
  • Employees must communicate well and be friendly, knowledgeable, well-groomed, assertive and able to intervene in conflict situations.
  • Must have the ability to provide excellent customer service to all fans and guests in a professional, respectful, and friendly manner.
  • Must be available to attend training sessions, stadium tours and other events as necessary throughout the year.
  • Must be available to work weekdays, weeknights, and weekends during baseball season.
  • Must be available to arrive up to two (2) hours prior to game time.
  • Must be able to stand for up to four (4) hours at a time.
  • Must be able to work in all weather conditions.
  • Must be at least 16 years of age.

Work Environment
Part of time will be spent indoor, climate-controlled environment while the other part of time will be spent outdoors depending on work orders. Job may require employee to function in a high activity and heavily crowded outdoor professional sports venue/environment. Employee may also be exposed to weather of varying degrees for extended periods of time while performing the duties of this job. The noise level is usually moderate but can be loud within the stadium environment. This role routinely uses standard office equipment such as computers, phones and photocopiers.  The noise level is usually moderate but can be loud within the stadium environment.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is an active role. Specific vision abilities required by this job include close and focused vision. This individual must be able to work in an office environment, sometimes for extended periods of time. This individual must be able to stand, walk, and climb around the ballpark.

Position Type and Expected Hours of Work
Ability to work a flexible schedule, including; extended hours, evenings, weekends, and holidays.

Travel 
Rare travel may be expected in this role.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 
EOE/M/F/Vet/Disability

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