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Guest Services Representative - Houston Astros (Houston · TX)

Houston Astros jobs
Sports Jobs in Houston · TX
Ticket Sales and Services: Client Relations/Customer Service
*In order to be considered for this role, after clicking "apply now" above and being redirected, you must fully complete the application process on the follow-up screen. *

Department: Guest Services
Reports to: Sr. Director, Guest Services
Classification: Part-Time/Non-Exempt (Seasonal)

Please note, as a condition of employment, COVID-19 vaccination (at least the initiation of the process) is required prior to start date. Accommodations for medical or religious reasons will be considered. 

Summary/Objective:
The Houston Astros organization strives to deliver memorable guest experiences combined with the best entertainment value available. As a member of the Guest Services Team, you will be an essential part of the game experience and help build positive Astros memories that last a lifetime. In this role, you will wear many different caps and have the potential to work in several different areas of the ballpark. Responsibilities may include, but not be limited to, ushering, ticket scanning, concourse customer service, and attending to stairs, ramps, escalators, and elevators. As a frontline representative of the Astros, you will have the opportunity to assist our guests by offering directions and sharing information. Your job will be to keep our fans safe while still maintaining a fun and friendly atmosphere.

Essential Functions & Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Providing a safe environment for fans
  • Following through on the Astros commitment to delivering a positive, memorable experience
  • Be courteous and patient with all guests
  • Prior to gates opening, help the Astros remain “game-ready” by assessing your designated section for patrons; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor
  • When gates open, welcome our fans with a smile and helpful attitude
  • Operate ticket scanners to ensure fans have valid tickets to enter Minute Maid Park
  • Review tickets to provide guests with accurate directions to their seats.
  • Help address questions, problems or concerns that fans may have
  • Monitor gates and access points to ensure guests do not enter areas without an appropriate ticket/wristband.
  • Being alert to potential hazards in the ballpark such as foul balls and reporting incidents
  • Monitor your assigned area for issues and opportunities to make lasting memories for our fans
  • Stay up to date on the policies and procedures to ensure the safety and security of all that enter Minute Maid Park
  • Safely operate and monitor escalators and elevators to ensure safety of guests.
  • Assist with wheelchair requests by coordinating with our Security Operations Center and First Aid team.
  • Performs other duties as assigned
 
Qualifications:
  • You must love working with and helping people
  • Strong public speaking and communication skills
  • Expected to multi-task and retain information in a fast-paced environment.
  • Must be personable and engaging in small and large groups
  • Comfortable working with a variety of groups—families, children, and corporations
  • Willingness to work independently and in a team orientated environment
  • Ability to maintain a POSITIVE attitude while handling difficult situations is essential.
  • The flexibility to work non-traditional hours, including nights, weekends, and holidays.
  • Quick thinker – ability to handle unexpected situations – Safety is our top priority
  • Flexibility is fundamental is our daily operations
  • You must have a passion for baseball and the Houston Astros
  • You must be able to maintain a positive attitude while handling difficult situations
  • You must be a local Houston resident
  • Flexible schedule: Availability to work most home games. Working weekends is a MUST. Friday, Saturday, and Sunday games tend to be our busiest!
  • Bilingual-English/Spanish is a plus
  • Knowledge and experience with ticketing apps is a plus.
 
Work Environment
The noise level is usually moderate but can be loud within the stadium environment.  May also be exposed to partially sheltered outdoor environment subject to climate fluctuations.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this role. While performing the duties of this role, the employee is regularly required to talk or hear.
  • Ability to regularly stand, walk, talk, hear, use hands to handle or feel, and climb stairs.
  • Position requires ability to stand up 4 to 5 hours without a break.
  • Ability to lift up to 25 pounds on occasion.
 
 Position Type and Expected Hours of Work
This is a part-time/game day/seasonal position. Ability to work a flexible schedule, including; extended hours, evenings, weekends and holidays.

Travel:
No travel is expected for this position.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

EOE/M/F/Vet/Disability

ExperiencePreferred 2