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Corpus Christi Hooks Customer Service Coordinator - Corpus Christi Hooks (Corpus Christi · TX)

Corpus Christi Hooks jobs
Sports Jobs in Corpus Christi · TX
Ticket Sales and Services: Client Relations/Customer Service
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Department: Stadium Operations
Supervisor: Director of Stadium Operations

Classification: Full-Time/Exempt

The primary focus of this position is to manage the day to day operations of the Game Day Staff (Kid Zone, Parking, Guest Services, Ushers, Greeters, EMS, and Security) which consists of approximately 150 employees. Additionally this position is responsible for providing superior customer service via written, phone and face to face communication in response to guest related issues and concerns. This role will report to the Director of Stadium Operations.

Essential Duties & Responsibilities:
  • Day-to-day management of the Game Day Staff.
  • Responsible for providing superior customer service via written, phone and face- to-face communication in response to guest related issues and concerns.
  • Assist in developing and managing the training, hiring, and scheduling of the Game Day Staff.
  • Documenting and delivery of necessary disciplinary action.
  • Act as a liaison with other departments regarding ballpark policies and procedures as it is related to upcoming games and off-season events.
  • Advise the General Manager of issues, on-going problems, offers suggestions for solutions; follows-up to ensure issues are addressed and problems resolved within the department and in a timely manner.
  • Prepare for upcoming events, monitor attendance, monitor and adjust game day staffing numbers as needed, make any phone calls needed to get additional staffing.
  • Create and define on-going education of emergency procedures as well as upkeep of all manuals.
  • Anticipate and respond to customer needs, requests, and concerns in a manner that preserves excellent customer relations.
 
Knowledge, Skills and/or Abilities:
  • Able to handle time sensitive requests/changes; work in fast paced and high-pressure situations.
  • Strong work ethic and excellent follow-through.
  • Exhibit strong decision-making skills.
  • Adaptability and willingness to embrace change.
  • Excellent interpersonal skills (professional, friendly and outgoing personality).
  • Able to work a flexible schedule with the ability to work evenings, weekends and holidays.
 
Experience/Education Requirements:
  • Bachelor’s degree in Event Management or related field.
  • 3 years of event management preferred.
  • Experience in conflict resolution required.
  • Proficient in Microsoft Office (including excel, word, access and power point).
  • Proven employee management experience with game day staff.
  • Experience with developing and implementing training policies and procedures.
 
Supervisory Responsibility:
This position manages all employees of the department and is responsible for the performance management and hiring of the employees within the department.

Physical Demands
While performing the duties of this job, the employee is regularly required to talk or hear. This role requires walking and standing for long periods of time. This role would require the ability to push/lift up to 25 lbs.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

EOE/M/F/Vet/Disability
Experience Preferred 3