East Division

Box Office Manager with Joliet Slammers in Joliet, IL

Joliet Slammers jobs
Sports Jobs in Joliet, IL
Ticket Operations: Ticket Operations
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The Joliet Slammers baseball team is looking for an organized and customer service minded individual to join the ticket sales department as the Box Office Manager. The Box Office Manager will handle all ticket operations in the box office as well as work with all individual season ticket, mini-package ticket holders and groups. The individual will work to renew and bring in new individual package holders, smaller packages and groups and provide extraordinary customer service. This person will be responsible for and manage the ticket database system and keep records current and accurate. 

  • Reconcile and maintain all financial reports (daily, monthly, etc...) with the ticket office
  • Hire, train, and schedule box office interns
  • Sell season tickets, group tickets, and suites to customers via outbound phone calls, face-to-face appointments, game day marketing, off-site networking events, and incoming inquiries
  • Ensuring repeat business by providing superior customer service to clients
  • Manage the box office on game day
  • Manage the cash control and box office reconciliation
  • Manage customer database and develop strategies to collect additional information
  • Responsible for the fulfillment of season, group, and individual ticket requests
  • Assist in the implementation and creation of ticketing promotions-on sale and ticket pick up dates
  • Support sales team with reports and database maintenance
  • Keep detailed attendance records
  • Manage all online tickets sales
  • Research issues concerning customer accounts, ticket printing, internet and online purchases
  • Coordinate season ticket and individual ticket stock ordering and printing, which includes setting up a time line with the printing company while taking into account numerous season ticket plans, sponsors, and trade accounts
  • Provide customer service on ticketing questions from individual, seasonal, group and corporate customers
  • Prepare all events and account renewals year over year and generate all invoices
  • Utilize Ticket Return ticketing system  
  • Possess a team oriented attitude, relationship building and professional demeanor 
  • Demonstrated work ethic with an innate sense of urgency
  • Provide unsurpassed external and internal customer service year round
  • Strong attention to detail, excellent communication skills, extensive customer service skills
  • Follow direction of the Vice President of Sales & Marketing for any additional duties
Required Qualifications:
  • Bachelor’s degree from an accredited college or university
  • Salary commensurate with experience
  • Proficient in using Ticket Return, Microsoft Excel and Word.
  • One year experience in Ticket Return ticketing system
  • Well-organized, self-motivated, energetic and the ability to handle multiple projects simultaneously
  • Ability to work with all levels of staff and departments within the organization
  • Strong verbal and written communication skills
  • Professional image and demeanor
  • Able to work varying schedules, interview and hire ticket office assistants, available to work nights, weekends, and holidays during the season 

Job Questions:

  1. How did you hear about this job?

  2. Why do you want to work in sports?

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