East Division

Box Office Internship (spring and/or summer 2018)

Joliet Slammers
Joliet, IL
Ticket Operations: Ticket Operations
Job Duties:              
Reconcile and maintain all financial reports (daily, monthly, etc...) with the ticket office
Ensuring repeat business by providing superior customer service to clients
Manage the box office on game day
Manage the cash control and box office reconciliation
Manage customer database and develop strategies to collect additional information
Assist in the implementation and creation of ticketing promotions-on sale and ticket pick up dates
Support sales team with reports and database maintenance
Keep detailed attendance records
Manage all online tickets sales
Research issues concerning customer accounts, ticket printing, internet and online purchases
Provide customer service on ticketing questions from individual, seasonal, group and corporate customers
Utilize Glitnir Ticketing
Possess a team oriented attitude, relationship building and professional demeanor 
Demonstrated work ethic with an innate sense of urgency
Provide unsurpassed external and internal customer service year round
Strong attention to detail, excellent communication skills, extensive customer service skills
Follow direction of General Manager/Sales Manager for any additional duties
Currently enrolled in or have a bachelor’s degree from an accredited college or university
Well-organized, self-motivated, energetic and the ability to handle multiple projects simultaneously
Ability to work with all levels of staff and departments within the organization
Strong verbal and written communication skills
Professional image and demeanor
Able to work varying schedules, available to work nights, weekends, and holidays
Proficient in using Glitnir, Microsoft Excel and Word.

Job Questions:

  1. How did you hear about this job?

  2. Do you have housing in the area?

  3. Do you need this internship for college credit?