Wilmington Blue Rocks

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Director of Ticket Operations - Wilmington Blue Rocks (Wilmington · DE)

Wilmington Blue Rocks jobs
Sports Jobs in Wilmington · DE
Ticket Operations: Ticket Operations
The Wilmington Blue Rocks seek an individual who will be responsible for all aspects of the Ticketing Department. This individual's primary responsibility will be to manage and oversee the full-time, seasonal and game day ticket staff with a focus on successfully achieving individual and team goals. 
 
PRIMARY RESPONSIBILITIES:
  • Create and manage the department's overall budget, including individual and team revenue goals
  • Sell and service groups, season tickets and single game tickets
  • Manage, lead and train ticket sales staff
  • Oversee the building of all events in the ticketing system, including seating manifests, price tables, holds/kills, discounts, pre-sales, etc. Set up various ticket discounts and/or promotions as required for events
  • Conduct frequent research to identify new leads and sales opportunities
  • Track attendance for all events, including pre-sales, walk-ups, promotions, discounts, etc.
  • Coordinate the ordering of all season ticket and group client promotional gifts
  • Report daily, weekly & monthly sales
  • The ability to learn and navigate ticketing and CRM systems 
  • Monitor sales team progress with regular ticket team meetings 
  • Assist in the planning and implementation of ticket initiatives and promotional packages
  • Other duties as assigned
 
REQUIREMENTS:
  • A minimum of five (5) years of ticket experience within sports
  • A working knowledge of ticketing platforms and CRM systems; previous experience with Glitnir Ticketing is a plus
  • Proven ability to lead a team in a high-energy, fast-paced environment.
  • Strong communication and customer service skills
  • The ability to remain calm in stressful situations
  • The ability to handle multiple tasks within deadlines
  • The ability to work normal business hours (Monday through Friday 9:00 a.m. to 5:00 p.m.) and all Blue Rocks home games. Some additional evening and after hours special events may be required
  
ENVIRONMENT:
  • This position requires work within a non-traditional atmosphere. The ideal candidate should be ready to function in a busy and high-noise environment with anticipated exposure to sun and occasional inclement weather

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Job Questions:

  1. How many years of commission-based sales experience do you possess?

  2. If not local, are you willing to relocate to Wilmington, Delaware?