Title: Group Sales Coordinator

Position in the Corporate Structure:

The Group Sales Coordinator will report to the Vice President – Ticket Sales and will work closely with the entire staff.

Position Duties:

1. HAVE FUN!

2. Work to sell groups and ticket plans, both new and renewal for the RANCHO CUCAMONGA QUAKES. These duties include but are not limited to:

Continuously prospecting for leads.
Making a minimum of 200 outgoing sales calls each week October - March
Setting up Zoom/Teams or face-to-face meetings when applicable.
Collecting 80 points a day on your personalized call sheet.
Creating and maintaining solid relationships with new and existing MVPs and group leaders.
Overseeing the execution and service of all booked group outings.
Adhere to the Quakes sales process, core values and touch plan.

3. Assist in maintaining a sales-first mentality in the Quakes office year-round. These duties include but are not limited to:

Assist in fostering a competitive team environment that pushes all employees towards individual and collective sales goals.
Supporting an outbound sales culture that maximizes ticket sales and revenue generated through converted outbound calls.
Working with the VP- Ticket Sales in setting individual sales goals and prioritizing those goals throughout the year.
Dedication to continual education of the sales process and implementing strategies from training into daily sales efforts.

4. Learn and embrace SCORE CRM as the Quakes primary source of customer data. Maintain an accurate database of all communication made to prospects and current accounts.

5. Communicate and coordinate all pre-sold food to the Director of Food and Beverage in accordance with the Quakes group food guidelines. Utilize the established group menus, vouchers and Quakes cash for group food offerings. If there is a request for any customized F&B offering, discuss with the VP, Ticket Sales and VP, Group Sales before confirming.

6. Work with the Quakes Promotions Dept. to learn the Quakes logos/theme guidelines. Ensure that all group materials produced are reviewed by the Promotions Dept. in order to maintain a consistent Quakes look.

7. Provide the highest quality of customer service, according to the QUAKES customer service priorities (Safety, Courtesy, Show, Efficiency and Staff Pride/Fun) with all staff, sponsors and fans.

8. Communicate, communicate, communicate your functions with the VP – Ticket Sales as well as the entire Quakes staff. Be aware of internal communication and work to keep all departments accurately informed.

9. Maintain a high level of professionalism in both appearance and conduct in the office and the stadium. Maintain the “Quakes look.”

10. Any other duties and responsibilities as designated by the Vice President – Ticket Sales.

In-Season Duties:

1. On game days, attend the daily game day meeting. Be active in the stadium as a problem-solver. Service groups in the stadium. Visit group leaders and solve any group problems that may arise.

2. On game days, conduct seat visits with MVPs in order strengthen relationships. Be visible in the stadium and make yourself available for MVPs, group leaders, etc.

3. Manage all group reservations in ProVenue in accordance with the Quakes group guidelines. Be cognizant of current and potential groups when placing group holds. Closely monitor and adjust holds based on each group’s progress.

4. Work to have all holds removed five days prior to the game day. Utilize SCORE CRM to communicate any variances to the rest of the staff.

5. Ensure all group tickets are distributed in a timely manner.

6. Reach out to all hospitality area group leaders 24 hours ahead of their game date to communicate catering details.

7. Learn ProVenue and sell individual game tickets over the phone and in-person.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Rancho Cucamonga Quakes