JOB DESCRIPTION
Definition:
Under limited supervision, the Ticket Sales Representative will provide excellent customer service while administering the sale and distribution of game tickets. This job class is treated as FLSA Non-Exempt.
Essential Functions:
Essential functions may include the following tasks, knowledge, skills, abilities and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be a comprehensive listing of tasks performed by all positions in this classification.
Tasks:
The primary responsibility of this position is to provide guests with the best guest experience possible while administering the sale and distribution of game tickets in-person and by phone at Salt River Fields at Talking Stick.
- Balance cash receipts and tickets at the beginning and end of each shift.
- Assist customers with ticket purchases, including providing information regarding pricing, availability and seating locations throughout the ballpark.
- Be responsible for the sale and distribution of game tickets and balancing of cash receipts and credit card payments, according to established ticket office policies and procedures.
- Maintain a high-level of customer service in a fast-paced game-day environment.
- Be familiar with full range of ticket packages, promotions and plans in order to upsell and cross-promote products.
- Perform duties according to Ticket Office policies and procedures guide.
- Miscellaneous: perform other job related duties as assigned by Ticket Office management.
Knowledge, Skills, Abilities and Other Characteristics:
- Knowledge of the culture, customs, traditions, history and government of SRPMIC.
- Knowledge of counting money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Skill to receive payments by cash, check, and credit card.
- Ability to demonstrate excellent customer service skills are required.
- Ability to be a team player who works well with others.
- Ability to work with minimal supervision.
- Ability to lift and carry up to 10 pounds.
Qualifications:
- Ideal candidate will have previous customer service, ticket office, and cash-handling experience.
Special Requirements:
- Schedules will typically be 10:00 am – 2:00 pm or 10:00 am – 4:00 pm
- Weekday availability and ability to work 3 shifts a week highly preferred
