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Guest Experience Representative - Oakland Athletics (Oakland · CA)

Oakland Athletics jobs
Sports Jobs in Oakland · CA
Facility Operations/Event Staff: Game Day/Event Staff
Guest Experience Representative
Department:
Stadium Operations
Reports to: Guest Services Manager
Job Classification: Non-Exempt
City/State: Oakland, CA

Description:

The Oakland Athletics are currently seeking Part-Time game day Guest Experience Representatives. This position will report directly to the Guest Services Manager. The Guest Experience Representatives are responsible for providing customer service for our guests and clients.

Responsibilities:
  • Responsible for the set-up and the breakdown of the Information Booths
  • Greet and direct guests as needed at the Oakland-Alameda County Coliseum
  • Respond to customer inquiries, suggestions and complaints
  • Input game day reports & data using Microsoft Word, Microsoft Excel and 24/7 software
  • Assist with giveaway line control and distribution
  • Perform duties assigned to ensure a safe and enjoyable event experience for our guests
  • Develop full knowledge of the Oakland Athletics ticket and stadium policies
  • Have full knowledge of the Oakland-Alameda County Coliseum procedures and layout
  • Perform other duties as assigned

Qualifications/Requirements:
  • BA or BS college degree and previous customer service experience preferred
  • Excellent customer service abilities and problem-solving skills
  • Detail oriented individual with excellent written and verbal communication skills
  • Self-starter with strong interpersonal skills
  • Must be computer literate in Microsoft Word and Microsoft Excel
  • Lifting objects weighing up to 50lbs. may be required
  • Candidate must be available to work non-traditional hours (various nights, weekends, holidays)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Questions:

  1. Are you currently employed or have you been employed with the Oakland Athletics?