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Coordinator, Disabled Services and Guest Relations - New York Yankees (Bronx · NY)

New York Yankees jobs
Sports Jobs in Bronx · NY
Facility Operations/Event Staff: Event Guest Relations
Department: Stadium Operations 
Reports To: Director, Stadium Operations 
Job Classification: Non-Exempt
Primary Responsibilities: 
  • Maintain an understanding of the Americans with Disabilities Act
  • Assist and inform people with disabilities with regard to the Stadium’s accessibility, services, and policies
  • Address complaints and concerns in an expeditious manner
  • Assist with the execution of all guest requests including season tickets, individual game tickets, Free Admissions Program and “special circumstance” requests
  • Assist in the implementation and communication of event policies and procedures
  • Work with Director, Stadium Operations and Manager, Disabled Services and Guest Relations to develop a standardized customer service training curriculum for event staff
  • Assist Manager, Disabled Services and Guest Relations in managing the event Ambassador/Guest Relations staff
  • Work with Manager, Disabled Services and Guest Relations to ensure that inquiries and complaints are addressed expeditiously
  • Assist Manager, Disabled Services and Guest Relations in analyzing customer satisfaction through surveys, secret-shopper program, and established complaint/resolution system
  • Work with Manager, Disabled Services and Guest Relations to continually assess and revise training programs and policies
  • Provide administrative support to Director, Stadium Operations including filing, answering phones, relaying messages, scheduling meetings and sorting mail
  • Additional duties as assigned
 Qualifications and Experience:
  • Bachelor’s degree in Hospitality Management or related field
  • Proficiency in MS Office (Word, Excel, Access, PowerPoint)
  • Experience using Archtics ticketing system a plus
  • Demonstrated customer service experience
  • Knowledge of ADA laws preferred
  • Strong written, verbal, and interpersonal skills
  • Ability to maintain confidential and sensitive information
  • Requires continual attention to detail and a high level of organization
 This description is intended to describe the type of work being performed by a person assigned to this position.  It is not an exhaustive list of all duties and responsibilities required by the employee.  The New York Yankees is an Equal Opportunity Employer.  The company is committed to the principles of equal employment opportunity for all employees and applicants for employment

Job Questions:

  1. Do you have customer service experience?

  2. Do you have knowledge of ADA laws?

  3. Do you have a flexible working schedule (nights, weekends, holidays)?

  4. What are your salary requirements? Please be specific.